Experience Services Ambassador
1 month ago
JLL supports the Whole You, personally and professionally.
What this job involves
- The Hospitality Ambassador will provide support to the Workplace Manager with all aspects of the planning and execution of internal meetings and events including reservations, room setup, catering, rentals, and audio/visual (AV). The Experience Services Ambassador will be the main point of contact for meetings and events held in the on-site conference center and assist with off-site events as necessary. The Experience Services Ambassador is responsible for delivering exceptional experiences for our client’s employees and guests every day through proactive communication and high touch hospitality focused service. The role is Client facing and the Experience Services Ambassador must be able to exhibit exceptional customer service and communication skills.
**Your day to day**:
Execute high-profile meetings and events with senior executive participation, delivering exceptional experiences.
Serve as the primary point of contact for conference center clients, ensuring timely response to all requests and consulting on event needs.
Manage all aspects of conference center operations, including scheduling, catering, AV troubleshooting, and logistics.
Exceed client expectations by consistently delivering high standards of care and anticipating their needs.
Collect and integrate feedback from stakeholders and attendees for continuous improvement efforts.
Support administrative tasks for the conference center and off-site events, including quotes and presentations.
Foster relationships with clients, vendors, and service providers to ensure seamless coordination and execution of work.
Bachelor’s degree desired or equivalent work experience
1-3 years of experience in event planning, project management, hospitality, event planning or related field
Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio and Outlook)
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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