Customer Service Associate

2 months ago


Springfield, United States Hertz Full time $17
Customer Service Associate - Counter

Hourly Pay: $16.50

The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Qualifications:
  • 3+ years of demonstrated experience in customer service, with experience in operations and sales. 
  • Rental car experience a plus. 
  • Excellent customer service skills. Excellent oral and written communication skills. 
  • Excellent relationship-building and leadership skills. Excellent problem-solving and decision-making skills.
3 CLOSING SHIFTS INCLUDING MINIMUM 1 WEEKEND DAY WHICH WOULD BE UNTIL 12AM OR LATER DEPENDING ON FLIGHTS OR WORK ALL 3 WEEKEND DAYS (FRI-SUN)
Apply today and shift your career into drive for tomorrow
Benefits and Perks:Not only do you get to be part of an organization where you Drive your Potential and power your Passion Below are a few perks and discounts:
  • 40% off any standard Hertz Rental   
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more


  • Springfield, United States Trane Technologies, plc Full time

    : Trane is hiring a Customer Sales Associate for our Residential Parts & Supply Store! As a Customer Sales Associate, you will be a trusted advisor to customers who visit our Trane Supply stores by resolving parts or equipment issues, delivering qual Customer Service, Sales Associate, Associate, Service, Inventory Control, Customer, Technology, Retail


  • Springfield, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: 1A5E84ADDD504A8DB5AE9A596027CE38 [Retail Associate / Team Member] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle a variety of transactions and assist in the proper execution of intercompany orders and customer orders; Develop and maintain strong relationships with customers; Generate sales orders,...


  • Springfield, Illinois, United States Great Southern Bancorp Full time

    At Great Southern Bancorp, the Customer Service Associate plays a pivotal role in enhancing customer satisfaction by providing accurate and timely responses to account-related inquiries.Key responsibilities include:Assessing customer needs and gathering relevant information to resolve issuesProviding clear and concise answers to general account-related...


  • Springfield, Illinois, United States Great Southern Bancorp Full time

    Key Responsibilities:As a Customer Service Associate at Great Southern Bancorp, you will be the initial point of contact for our customers, assessing their needs and providing general account-related information. You will also gather relevant details to resolve customer issues efficiently.Essential Skills:Excellent communication and problem-solving...


  • Springfield, Virginia, United States Giant Food Full time

    Role Overview:As a Customer Service Associate at Giant Food, you will play a vital role in ensuring our store runs smoothly and efficiently. This position involves a range of responsibilities, including maintaining store appearance, receiving and stocking merchandise, and providing excellent customer service.Key Responsibilities:Maintain a clean and...


  • Springfield, United States FedEx Full time

    FedEx - JobID: PDX_FEC_713699E1-B2B1-4F6B-A2A7-015E41AEE5F4_239511 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...


  • Springfield, United States FedEx Full time

    FedEx - JobID: PDX_FEC_1A642C2B-489B-42F6-8EA0-1BD172E2377A_239598 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...


  • Springfield, United States FedEx Full time

    FedEx - JobID: PDX_FEC_49B77464-05E4-476E-B958-385FE943CD48_239558 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...


  • Springfield, United States FedEx Full time

    FedEx - JobID: PDX_FEC_D2A0BE2B-3324-4EF7-95F1-0722AD3962BC_240218 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...


  • Springfield, United States Kelly Services Full time

    Customer Service Associate (Project Position) Hours: 7:50AM-4:50PM, Monday-Friday--$15.00 per hour This entry-level role involves: Answering phones and providing friendly customer service. Performing preliminary evaluations of assessment status and printing duplicate receipts. Determining receipt needs for vehicle licensing. Performing various clerical...

  • Sales Associate

    4 weeks ago


    Springfield, Illinois, United States Camping World Full time

    Camping World is seeking a highly skilled Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for delivering exceptional customer service and ensuring that every customer receives a world-class experience.Key Responsibilities:• Provide outstanding customer service and resolve customer complaints in a professional...


  • Springfield, United States Marshalls Full time

    Marshalls - 400 South State Road Marple Crossroad 19064 [Retail Associate / Team Member] As a Customer Service Associate at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through honesty, integrity, and respect; Accurately ring customer...

  • PT Service Associate

    4 weeks ago


    Springfield, Pennsylvania, United States The GIANT Full time

    Job SummaryThe PT Service Associate is a vital member of our store team, responsible for providing exceptional customer service and supporting the overall success of our operations. As a PT Service Associate, you will be the face of our company, interacting with customers, and ensuring their shopping experience is positive and memorable.Key Responsibilities*...

  • Sales Associate

    4 weeks ago


    Springfield, Illinois, United States Famous Footwear Full time

    About the Role:Famous Footwear is seeking a Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service and creating a welcoming environment for our customers.Key Responsibilities:Provide personalized assistance to customers throughout their shopping experience.Maintain a strong knowledge of...


  • Springfield, Illinois, United States State Farm Insurance Full time

    Customer Service Representative RoleAs a Customer Service Representative at State Farm Insurance, you will provide exceptional customer service by assisting clients with inquiries, complaints, and policy changes. You will also be responsible for providing accurate and timely information regarding insurance products and services, processing policy...


  • Springfield, Tennessee, United States Family Dollar Full time

    Customer Service Representative at Family DollarWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Family Dollar. As a key member of our store team, you will be responsible for providing exceptional service to our customers, ensuring a positive shopping experience, and contributing to...


  • Springfield, Missouri, United States Salon Service Group Full time

    Job SummaryThe Customer Care Agent role at Salon Service Group is a dynamic position that requires excellent communication and problem-solving skills. As a key member of our team, you will be responsible for answering inbound phone calls, creating and maintaining customer accounts, processing orders, and resolving issues in a timely and professional...


  • Springfield, Virginia, United States State Farm Insurance Full time

    Customer Service Representative Job DescriptionAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have.Key...


  • Springfield, United States Hertz Full time $14

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...


  • Springfield, Illinois, United States Hertz Full time

    Customer Experience SpecialistThe Customer Experience Specialist is responsible for delivering exceptional customer service that exceeds customer expectations and drives retention. This role is critical in creating a culture of empowerment among employees to provide outstanding customer service.Key Responsibilities:Provide first contact resolution and manage...