Hotel Guest Services Agent
3 months ago
The hospitality industry is unique in that it requires commitment 24 hours a day. Providing our guests with a memorable experience and anticipating our guest's needs to achieve the best possible service in the most caring and courteous manner.
Responsibilities include but are not limited to:
- Checking-in our guests, ensuring proper methods of payment are received, special requests are noted/fulfilled and accurate information is established.
- Communicate with all departments regarding in-house VIP and any special needs.
- Thoroughly complete all guest transactions.
- Maintain an up to date working knowledge of all hotel amenities as well as any special events. Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
- Interact with the team in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and Hotel policies.
- Maintain the house bank and handle all credit and currency transactions according to Hotel policies and procedures.
- Communicate all pertinent information to Department Managers and Supervisors.
- Follow set procedures on posting, charges, cash handling, deposits, and refunds.
- Solicit guest feedback via appropriate review sites.
- Answer the telephone in a professional manner and assist guests with any reservations, questions, directions to the property, etc.
Job Requirements:
- Must be able to speak, read, write, and understand the primary language, (English) used in the workplace.
- Requires good communication skills, both verbal and written.
- Proficient skills in mathematics for basic computations and knowledge of Microsoft Office programs.
- Must be available to work a flexible schedule; mornings, afternoons, weekends, and some holidays.
- Previous cash-handling experience preferred.
- Organizational skills including follow-through, problem-solving, and communication.
- Ability to stand and walk for extended periods of time.
- Must be able to lift up to 20 pounds occasionally.
- High school or equivalent education required.
- Previous Hospitality / Hotel Experience a Plus.
Benefit Packages include MEDICAL (Blue Cross), Delta Dental, 401K Retirement Savings, Vacation & Sick Pay (Paid Time Off), Hotel Travel Discounts, Employee Incentive Programs.
Salary: Commiserate with experience. Minimum of one (1) year prior Hotel Front Office Experience will be paid at premium experienced wage.
EQUAL OPPORTUNITY EMPLOYER.
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