Front Desk Scheduler
2 months ago
- Answers, screens, and transfers inbound phone calls
- Receives and directs visitors and clients
- Responsible for general clerical duties which includes photocopying, faxing, uploading, and mailing
- Maintains the electronic and hard copy filing system
- Retrieves documents from filing system
- Oversees requests for information and data
- Resolves administrative problems and inquiries
- Prepares work/school excuse documents
- Prepares and modifies documents which include correspondence, reports, drafts, memos, and emails/Team’s messages
- Schedules and coordinates meetings and appointments
- Maintains office supply inventory
- Coordinates maintenance of office equipment
- Calls patients to confirm the next day’s appointments or procedures as needed
- Schedules procedure visits and fibroscan appointments
- Utilizes CRIO for scheduling visits and texting patients
- Reviews visit schedules to ensure room and resource availability
- Follows HIPAA guidelines as outlined by company policies and government agencies
- Assists the clinical staff with administrative tasks
- Intake of referrals and communicating with physician offices
- Ensures lobby is organized
- Flexibility to cross-train and learn new skills as appropriate
- Additional duties as assigned.
- High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. Medical office administration and clinical research experience is preferred.
- Valid driver's license and personal auto insurance
- Fluency in Spanish required
- Excellent written and oral communication skills
- Organizational skills
- Project management skills
- Ability to show initiative
- Ability to maintain a cheerful outlook
- Knowledge of Microsoft Office Suite including Microsoft Outlook
- Ability to pay attention to details
- Ability to multi-task
- Ability to prioritize work
- Ability to maintain confidentiality
- Ability to be a team player
- Problem solving skills
- People skills including possessing a positive, friendly, and professional demeanor
- Ability to be flexible with changing priorities
- Ability to communicate in a diplomatic and professional manner
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to draft routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Work is performed in an office/laboratory and/or a clinical environment
- Exposure to biological fluids and/or bloodborne pathogens
- Personal protective equipment required such as protective eyewear, garments, and gloves
- Occasional travel may be required domestic and/or international
- Ability to work in an upright and/or stationary position for 6-10 hours per day
- Frequent mobility required
- Occasionally squatting, kneeling, or bending
- Light to moderate lifting and carrying (or otherwise move) objects including medical equipment with a maximum lift of 20-50 lbs.
About Pinnacle Clinical Research:
Pinnacle Clinical Research is dedicated to conducting cutting-edge research with a special focus on fatty liver disease (non-alcoholic). We pride ourselves on conducting high quality research as a complement to the medical care that our volunteers receive from their routine care center. Be a part of the discovery
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