Agent Experience Representative

4 weeks ago

Tampa, United States Slide Full time
Slide is a cutting-edge Tampa based Technology Enabled Insurance company who is disrupting the industry.
To revolutionize all facets of property insurance, we do things differently.

What is required of Sliders to be successful in this environment???
  • Look for the Innovative solutions
  • The ability to pivot and be comfortable with ambiguity.
  • Taking advantage of opportunities in every step of their work.
DOES THAT DESCRIBE YOU...???

What you will be doing:
  • Answer calls, email, and mail from Agents to ensure the best experience.
  • Provide resolution to all inquiries by conducting research, resolving, and communicating in a timely manner.
  • Document all correspondence including resolutions into the Agency Management System (AMS).
  • Maintain records according to Agency standards, ensuring that procedures are properly followed, and that information is accurately documented.
  • Meet or exceed specified QA guidelines to ensure Agent satisfaction.
  • Perform other duties, as assigned.
What you already have:

Education, Experience, and Licensing:
  • High School diploma required.
  • 1+ years' experience in Property & Casualty Insurance (Homeowners) required.
  • 1+ years' experience in customer service or administrative office position required.
Qualifications/Skills and Competencies:
  • Strong organizational and time-management skills.
  • Proven ability to be adaptable and flexible; adjusting to new requirements or unforeseen issues.
  • Ability to collaborate with internal departments to provide the best resolution.
  • Strong written and verbal communication skills with the ability to professionally interact with team members in other departments.
  • Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.
  • Desire to live Slide's Core Values.


What Slide offers to you:

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology

Benefits - We have extensive and cost-effective benefits that cover you and your family from every angle...Physical, Emotional, Financial, Social and Professional Health

2023 AND 2024 BEST PLACE TO WORK - Tampa Bay Business Journal

2024 TOP WORKPLACE - Tampa Bay Times and USA Today

  • Insurance Account Representative

    2 days ago

    Tampa, United States Joseph Ledo - State Farm Agent Full time

    **ROLE DESCRIPTION**: As Insurance Account Representative - State Farm Agent Team Member for Joseph Ledo - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our...

  • Account Representative

    2 weeks ago

    Tampa, United States Austin Connors - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Austin Connors - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Account Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to...

  • Account Representative

    1 week ago

    Tampa, United States Austin Connors - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Austin Connors - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Account Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to...

  • Account Representative

    2 weeks ago

    Tampa, United States Austin Connors - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Austin Connors - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations,...

  • Agent Experience Representative

    1 month ago

    Tampa, United States Slide Full time

    Job DescriptionJob DescriptionSlide is a cutting-edge Tampa based Technology Enabled Insurance company who is disrupting the industry.To revolutionize all facets of property insurance, we do things differently.What is required of Sliders to be successful in this environment???Look for the Innovative solutions!The ability to pivot and be comfortable with...

  • Customer Relations Representative

    2 weeks ago

    Tampa, United States Joseph Ledo - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As Customer Relations Representative - State Farm Agent Team Member for Joseph Ledo - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve...

  • Insurance Account Representative

    2 weeks ago

    Tampa, United States Joseph Ledo - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As Insurance Account Representative - State Farm Agent Team Member for Joseph Ledo - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve...

  • Insurance Account Representative

    1 week ago

    Tampa, United States Joseph Ledo - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As Insurance Account Representative - State Farm Agent Team Member for Joseph Ledo - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve...

  • Customer Relations Representative

    1 week ago

    Tampa, United States Joseph Ledo - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As Customer Relations Representative - State Farm Agent Team Member for Joseph Ledo - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve...

  • Licensed Agent Insurance Representative

    1 week ago

    Tampa, United States Bankers Life Full time

    Licensed Agent Insurance Representative Location: Tampa, FL, United States Job Category: Licensed Agents Posted: 13-Jul-2023 Job Description Bankers Life®, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If you have a passion for...

  • Licensed Agent Insurance Representative

    1 week ago

    Tampa, United States Bankers Life Full time

    Licensed Agent Insurance Representative Location: Tampa, FL, United States Job Category: Licensed Agents Posted: 13-Jul-2023 Job Description Bankers Life®, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If you have a passion for...

  • Marketing Representative

    2 weeks ago

    Tampa, United States Austin Connors - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Marketing Representative - State Farm Agent Team Member with Austin Connors - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an...

  • Marketing Representative

    3 weeks ago

    Tampa, United States Austin Connors - State Farm Agent Full time

    ROLE DESCRIPTION: As a Marketing Representative - State Farm Agent Team Member with Austin Connors - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance...

  • Account Representative

    4 days ago

    Tampa, United States Joseph Ledo - State Farm Agent Full time

    **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. **Responsibilities**: - Establish customer...

  • Customer Service Representative

    2 weeks ago

    Tampa, United States Josue Rivera - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Josue Rivera - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you...

  • Customer Service Representative

    2 weeks ago

    Tampa, United States Austin Connors - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Austin Connors - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make...

  • Office Representative

    3 weeks ago

    Tampa, United States Joseph Ledo - State Farm Agent Full time

    Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.   Responsibilities:  Establish customer relationships...

  • Office Representative

    1 week ago

    Tampa, United States Joseph Ledo - State Farm Agent Full time

    Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.   Responsibilities:  Establish customer relationships...

  • Office Representative

    1 week ago

    Tampa, United States Joseph Ledo - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Financial Services Representative

    4 days ago

    Tampa, United States David Snell - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated...