Water/Fire Restoration Technician
5 months ago
Position OverviewWhen disaster strikes somebody’s home or office, we are first on the scene. You are part of the team that swoops in to save the day. A technician stabilizes the chaos by performing water/fire mitigation and other types of organized demo and cleaning. Inspect, assess, and complete restoration work and put the customer at ease. Job Responsibilities
- Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
- Explain processes used to complete active jobs and next steps to resolution in-person to customers using printed materials as a guide with or without supervisor
- Safely completes assigned jobs according to company processes while maintaining quality control on each job
- Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, cleaning of salvageable materials, light construction, and demolition as directed by supervisor
- Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
- Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
- Responsible for making daily adjustments to the drying plan based on meter readings
- Resolves issues with customers, communicate customer issues, daily job activities with supervisor and key company staff
- Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
- Strong work ethic and willingness to learn; Experience in the restoration or construction industry not required
- Valid Drivers’ License and satisfactory driving record
- Good verbal and written and communication skills
- Good customer service skills
- Can read and safely follow product label usage instructions
- Must be able to prioritize activities and meet deadlines
- Drug/Alcohol/Tobacco free required
- Certifications are not required but preferred:
- WTR – Water Damage Restoration Technician
- ASD – Applied Structural Drying Technician
- Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Stand and walk for extended periods of time. Lifting, squatting, crawling, and crouching are required.
- Express or exchange ideas with others quickly, receive and act on detailed information given.
- Don appropriate Personal Protective Equip (PPE); For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
- Use visual acuity to perform detail-oriented activities
- Competitive wage, DOE: $14-20/hr
- $500 Startup bonus after 90 days of employment
- Regular bonus and other performance incentives
- Pension, Profit sharing, AND 401k
- PTO Accrual
- Health Insurance
- Opportunities for certification/advancement
- Monthly team building luncheon or activity
- Cell phone allowance
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