ITSM Change Analyst

2 weeks ago


Fort Worth, United States Thinkfind Corporation Remote Work Freelance Full time $35 - $40
Great opportunity for a Change Analyst with our Fortune 500 client. You will be responsible for review and processing of all change requests to ensure proper thoroughness, prioritization (risk and impact), scheduling, and compliance with the Change Management Process within the BMC Remedy ITSM Application. Will provide assistance updating and maintaining Change Management templates, system user access, and training users concerning the use of the Change Management tools and processes. Will provide first-level support for general change management questions and processing of requests. Also, prepare and communicate weekly change broadcasts and communications to the Change community and build strong relationships with stakeholders

Position requires basic understanding of information technology principles, and an understanding of mid-tier applications, database, and telecommunications systems. Fundamental concepts, practices, and procedures of IT Service Management best practices are needed. General ITIL Configuration Management and Release Management skills are helpful. Strong organizational, communication, and time management skills are required. Must work independently as well as collaboratively within a team environment. Strong preference for experience applying ITIL-centric change management processes and tools to support change request activity from various application, operational, and development support groups. Experience with Change Management tools such as BMC Remedy or ServiceNow also preferred. Experience querying information, and developing reports using reporting tools such as Tableau, SAP Business Objects, etc. desired. Functional knowledge of a Configuration Management Database (CMDB) as well as conceptual relationship of configuration items needed. Experience with PowerBI report development and report querying skills is highly desired. A Bachelor of Science or a Technical degree in Electronics, Computer Science or a related technical field is desired but not required. You must be comfortable using Microsoft Office products such as Access, Excel, Outlook, PowerPoint, and Word and be familiar with Linux OS and commands.

Desired skills: Change Management, BMC Remedy, ITSM, Tableau, SAP, Business Objects, ITIL, Release Management, CMDB, Service Management, Microsoft Office. 

**Local candidates preferred; 50% on-site work required.**
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