Customer Service Representative

2 weeks ago

Logansport, United States ARaymond Full time
About the jobYou’ll join a team at the beating heart of our company’s daily operations. And you’ll feel valued for what you bring both as a person and professional, thanks to our servant-leadership model that puts your voice and wellbeing first.

Roles and responsibilities:
  • Requires full understanding of customer orders and demand requirements 
  • Support current transition plans within the North American facilities 
  • Timely and effective communication to customer emails, portal requests, and all plant resources.
  • Analyze and accurately enter customer orders/releases on a timely basis. 
  • Resolve order edit errors, price, and other order discrepancies with customer. 
  • Continually update and maintain customer master files to ensure ASN accuracy. 
  • Serve as primary liaison communicating effectively between customers and the plant. 
  • Expedite customers' orders effectively with appropriate plant contact through use of customer-direct systems when required and internal communication information systems. 
  • Notify and coordinate with plants on balance out, significant schedule changes, and process cancellation requests. 
  • Coordinate with customers and outside sales on plant issues pertaining to lead time, rejections, document control, certifications, substitutes, engineering and application needs, PPAP requests, along with specialized requests. 
  • Ability to troubleshoot and resolve day-to-day system issues. 
  • Shipping responsibilities for the finishing’s plant.
  • Commitment to follow all plant processes and procedures.
  • Other related duties and/or projects as assigned.

Education and experience:
  • Minimum of 3-5 years of experience in a customer service role, within an automotive parts supplier environment preferred. 
  • Post-secondary business degree or diploma in a related field is desired.
  • Strong computer skills, including MS Office, Excel, and SAP. 
  • Strong verbal and written communication skills, plus effective discussion and analytical skills. 
  • Demonstrated customer service skills.
  • Able to adapt, multitask and prioritize in a fast-paced manufacturing environment.  
  • Strong attention to detail. 
  • Problem-solving skills and continuous improvement ability.
  • Highly motivated with excellent interpersonal skills in a team-based atmosphere. 
  • Managing an on-call phone on a rotational basis during Statutory Holidays and weekends When required. 
  • Periodic business travel

About the company:At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. Founded in Grenoble in 1865, and still headquartered in the city to this day, we’re a family-run business with a proud history of innovation – including the invention of the press stud. Human values have driven our success for over 155 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first. Today we employ more than 8,000 people in 25 countries worldwide. And we’re committed to leading in sustainability for the global fastening and assembly market.

Why ARaymond?You’ll join a team at the beating heart of our company’s daily operations. And you’ll feel valued for what you bring both as a person and professional, thanks to our servant-leadership model that puts your voice and wellbeing first.

Working for ARaymond means being part of a close-knit, international team that’s always behind you. Our family-run company is home to over 8,000 employees in 25 countries worldwide. It’s been led by human values for over 155 years – and you’ll feel our spirit of respect, collaboration and innovation in everything you do.

No matter your job title, you’ll feel inspired in our culture of innovation and creativity, which generates over 1,000 new fastening solutions every year. And which enables us to create industry-leading assembly systems for everything 
from electric vehicles and solar panels horticulture tools and medical devices.

You’ll have the support to take your career wherever you want it to go, with on-the-job training, mentorship and skills development to help you towards your goals. And you can take pride in being part of a company that’s committed to minimizing its environmental impact, and to preserving the ecosystems we all depend on.

About ARaymond:

The ARaymond Network, a family run company with 150 years' worth of experience, develops, manufactures and markets fastening and assembly solutions. Our focus throughout our long history, has always been innovation and industrialization. Our core values: collaboration, innovation, entrepreneurial spirit and value creation , define who we are and how we work; they are at the heart of our business.

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