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Part Time Customer Service Representative

2 months ago

Logansport, Indiana, United States McCord's Do it Best Full time
Job Summary:

We are seeking a highly motivated and organized individual to join our team as a Pack and Ship Center Associate at McCord's Do it Best. This position will be responsible for assisting in the daily operations of the center, properly preparing and recording shipments with professional packing services and providing excellent customer service to our customers.

Responsibilities:
  • Assist the center manager in the day-to-day pack and ship retail operations.
  • Utilize point of sale system to process sales transactions, make change, and invoice customers.
  • Transfer packages to storage areas, which may require some heavy lifting.
  • Assist customers with faxing, copying, and scanning documents.
  • Ensure high levels of customer satisfaction through excellent customer service.
  • Ensure center cleanliness, organization, and proper maintenance.
  • Process end-of-day shipping manifests upon carrier pickup and verify package counts.
  • Manage cash handling and ensure accurate end-of-day reports.
  • Assist in professional and quick print orders as needed.
  • Perform other duties as assigned by the center manager.
Qualifications:
  • Must be 18 years of age or older.
  • Must have dependable transportation to and from work.
  • Must be able to lift and carry up to 50 pounds.
  • Must be able to stand for several hours at a time.
  • Must have a dynamic personality with a friendly and genuinely helpful demeanor.
  • Must be available to work weekends and evenings as scheduled.
  • Must be legally authorized to work in the United States.
Skills & Knowledge:
  • Strong problem-solving skills.
  • Excellent verbal and written communication and interpersonal skills.
  • Strong organizational and multitasking skills.
  • Ability to work in a fast-paced environment, often serving multiple customers at one time.
  • Proficient computer skills including Microsoft Office and Adobe Creative applications.
  • Proficient with operating mobile devices including smartphones and tablets.
  • Experience with operating copiers, printers, laminators, and fax machines.
Language Requirement:
  • Native English verbal skills are required to properly perform key aspects of this position.
  • Fluent conversational Spanish is a highly considered candidate trait.