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Customer Service Representative

2 months ago

Logansport, United States ARaymond Full time
About the Job

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at ARaymond. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Order Management: Requires a thorough understanding of customer orders and demand requirements.
  • Transition Support: Supports current transition plans within the North American facilities.
  • Effective Communication: Timely and effective communication to customer emails, portal requests, and all plant resources.
  • Order Analysis and Entry: Analyze and accurately enter customer orders/releases on a timely basis.
  • Order Discrepancies: Resolve order edit errors, price, and other order discrepancies with customer.
  • Customer Master Files: Continually update and maintain customer master files to ensure ASN accuracy.
  • Liaison Role: Serve as primary liaison communicating effectively between customers and the plant.
  • Order Expedite: Expedite customers' orders effectively with appropriate plant contact through use of customer-direct systems when required and internal communication information systems.
  • Plant Coordination: Notify and coordinate with plants on balance out, significant schedule changes, and process cancellation requests.
  • Customer and Sales Coordination: Coordinate with customers and outside sales on plant issues pertaining to lead time, rejections, document control, certifications, substitutes, engineering and application needs, PPAP requests, along with specialized requests.
  • System Troubleshooting: Ability to troubleshoot and resolve day-to-day system issues.
  • Shipping Responsibilities: Shipping responsibilities for the finishing's plant.
  • Process Adherence: Commitment to follow all plant processes and procedures.
  • Additional Duties: Other related duties and/or projects as assigned.
Requirements
  • Experience: Minimum of 3-5 years of experience in a customer service role, within an automotive parts supplier environment preferred.
  • Education: Post-secondary business degree or diploma in a related field is desired.
  • Skills: Strong computer skills, including MS Office, Excel, and SAP. Strong verbal and written communication skills, plus effective discussion and analytical skills. Demonstrated customer service skills. Able to adapt, multitask and prioritize in a fast-paced manufacturing environment. Strong attention to detail. Problem-solving skills and continuous improvement ability. Highly motivated with excellent interpersonal skills in a team-based atmosphere.
  • Additional Requirements: Managing an on-call phone on a rotational basis during Statutory Holidays and weekends When required. Periodic business travel.