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Operations Assistant

2 months ago

Jacksonville, United States Jax Spine & Pain Centers Full time
Job Overview The Operations Assistant will support the operations team by performing a variety of administrative and operational tasks. This role is crucial for ensuring efficient processes and effective communication within the organization.

Key Responsibilities:
  • Run reports for doctors, call center departments, etc. 
  • Build schedule blocks for doctors and update work hours configurations.
  • Setup new hire profiles for ECW, 8x8, Downloads, and Navigation applications.
  • Conduct inventory, to include IT supplies and equipment. 
  • Communicate computer issues to IT.
  • Setup after hours answering services and delegate messages appropriately. 
  • Review call center metrics to ensure compliance with policies. 
  • Reschedule patients missed appointments.
  • Provide call recordings as directed
  • Travel to other locations to address business needs, when necessary.  
  • Prepare and distribute meeting agendas and minutes. 
  • Data entry and data tracking.  
  • Support departmental project management efforts as directed by management. 
  • Maintain confidentiality of sensitive information. 
  • Maintain professionalism with co-workers, patients, family members, and other internal or external customers
Qualifications and Skills:
  • Education: A high school diploma or GED is required. An associate degree in business administration, communications, or a related field is preferred.
  • A minimum of two years of customer service experience is preferred. 
  • Ability to comprehend established office routines and policies.
  • Strong problem-solving and decision-making abilities.
  • Strong oral and written communication skills.
  • Good interpersonal and organizational skills.
  • Highly detail-oriented.
  • Ability to work under pressure and manage multiple tasks simultaneously.
Requirements:
  • Strong organizational skills and attention to detail.
  • Ability to handle confidential information with discretion.
  • Report to work on time.
  •   Weekly update on task computation and outstanding tasks.
  • Open communication with managers and administration regarding workflow, challenges, etc. 
  • Flexible
 Work EnvironmentClimate-controlled office building with artificial lighting. Fast-paced, dynamic call center environment. Generally low to moderate noise levels, with occasional higher noise levels during collaborative activities or meetings. General Physical Requirements/Demands:
  • Sitting: Prolonged periods of sitting at a desk and working on a computer. 
  • Standing and Walking: Occasional standing and walking within the office premises.
  • Lifting and Carrying: Occasionally lifting and carrying light objects up to 15 pounds.
  • Manual Dexterity / Data Entry / Repetitive motion: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Requires fine motor skills for typing, writing, and handling small objects.
  • Reaching and Bending: Occasional reaching above shoulder height or bending to access files, documents, and office supplies from shelves or drawers. 
  • Vision: Adequate vision to read and interpret documents, computer screens, and office equipment displays. This includes close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Hearing: Sufficient hearing ability to communicate effectively in person and via telephone or video calls, including the ability to understand and respond to verbal instructions and conversations in a typical office environment.
  • Verbal Communication: Clear and articulate speech to communicate. This includes participating in meetings, providing instructions, and conveying information effectively.
  • Written Communication: Proficient writing skills to create and respond to emails, prepare reports, and complete various forms of documentation.
  • Concentration and Attention to Detail: Ability to concentrate on tasks for extended periods, maintain attention to detail, and perform accurate and error-free work.
  • Decision Making and Problem Solving: Capability to make informed decisions, solve problems efficiently, and prioritize tasks effectively.
  • Memory and Recall: Good memory for recalling information, procedures, and details relevant to job responsibilities.


About Jax Spine & Pain Centers:

ABOUT OUR PRACTICEWe are proud to be the leading providers of progressive interventional pain relief.Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care.LOOKING FOR A CAREER IN THE MEDICAL FIELD?Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.We are always accepting resumes for the following positions:Medical assistantsDME techniciansMedical billing/AR specialistsCall center customer service representatives.