Spanish Speaking Resettlement Case Manager
2 months ago
DUTIES AND RESPONSIBILITIES:
- Undergoes intensive training with Commonpoint staff on R&P, MG and NYSESRP program requirements, core services, case management procedures and protocols, and case management data systems.
- Combines in-person and remote service delivery formats as mandated by PRM, and as approved by Commonpoint supervisors to ensure safe and effective resettlement of new arrivals.
- Establishes and maintains contact with U.S. ties (family member or friend of refugee client) of assigned cases, if applicable.
- Facilitates search for appropriate temporary or permanent housing for new arrivals; collaborates with internal and external partners to secure housing.
- Conducts pre-arrival home inspection to ensure that appropriate housing and all required furniture and household items are available to refugees upon arrival.
- Coordinates and ensures clients’ airport pick-up, availability of seasonal clothing and footwear, transportation to housing in compliance with traffic laws, culturally appropriate meal and sufficient food supplies upon arrival.
- Conducts post-arrival home visits to confirm clients’ well-being, address urgent issues and provide housing and personal safety orientation.
- Conducts intake interviews with clients within five days of arrival.
- Ensures timely and appropriate disbursement of R&P financial assistance to assigned cases, including pocket money. ● Assists clients with applications for (as applicable for eligible individuals) social security cards, Supplemental Nutrition Assistance Program (SNAP), Medicaid, Cash Assistance, WIC or other services.
- Facilitates timely enrollment of adult case members in English language programs and employment services, as appropriate.
- Facilitates school enrollment of school-age children.
- Assists clients in accessing health services and attending health screenings.
- Assists with printing out USCIS I-94 Arrival/Departure Forms, completion of AR-11, Change of Address forms, registration with the selective service and accessing legal services, as applicable.
- Provides Cultural Orientation (CO) on specific topics before the end of the service period.
- Conducts second post-arrival home visit within 30 days of arrival, and conducts additional home visits if needed.
- Conducts exit interview to assess the success of services and receives feedback from clients.
- Facilitates timely client participation in Accountability to Affected Populations (AAP) procedures (surveys and focus groups) as needed.
- Completes all required case management forms and compiles required case file documentation, including detailed case notes, in a timely fashion.
- Facilitates HOME (Host Organization Model of Engagement) resettlement by providing core R&P services to refugee families resettled through partnerships with host organizations (congregations and other groups); guides HOME volunteers as they welcome refugees to their communities and support Commonpoint’s work.
- Submits family reunification applications (such as Lautenberg Affidavits of Relationship (AORs) or Refugee Information Forms (RIFs), Central American Minor (CAM) applications, and/or P3AOR applications) by communicating with U.S. familial ties and preparing pre-case documentation.
- Performs other duties as assigned.
QUALIFICATIONS & REQUIREMENTS:
- Fluency in Spanish is required.
- Undergraduate degree in Social Work, Human Services, Psychology, International Relations or related field required.
- Previous case management or human service delivery work strongly preferred; familiarity with U.S. Refugee Admission Program and refugee and/or immigrant social services preferred.
- Excellent interpersonal, written and oral communication skills.
- Ability to work collaboratively and thrive as a member of a fast-paced, culturally diverse team.
- Ability to prioritize and multi-task several urgent projects in a fast-paced environment.
- Experience in trauma-informed, client-centered case management.
- Lived experience as an immigrant, refugee, asylee and/or asylum-seeker highly valued.
- Excellent computer skills, including experience with Salesforce, Microsoft Office and Google applications (Gmail, Calendar, Contacts, Docs, Sheets, etc.).
Salary: $55,000
To Apply: Please send a resume and cover letter to Alex at acaudill@commonpoint.org
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