New Patient Coordinator Manager

4 weeks ago

Jacksonville, United States Jax Spine & Pain Centers Full time
Job Summary:This position is responsible for managing our New Patient Coordinators. This position will oversee all new patient referrals, the scheduling process, insurance verifying requirements, ensuring the team is providing excellent care, collaborating effectively with all departments, and cultivating a nurturing atmosphere. The New Patient Care Manager is responsible for the supervision, orientation, instruction, and on-going evaluation of all new patient care staff.  Essential Functions:
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Oversees the New Patient department to ensure each New Patient Coordinator is following all processes and verifies new patient referrals in a timely manner.
  • Trains and oversees how all New Patient Coordinators are scheduling new patient appointments for multiple providers using computerized scheduling system.
  • Ensuring all New Patient Coordinators are trained on appropriate computer programs to validate insurance verification.
  • Imports and manages new patient packets from website and oversees any problems that may occur while importing.
  • Supports the team with the creation of new patient accounts within scheduler.
  • Provide training resources on how to obtain necessary medical record information from referring providers to complete new patient process.
  • Supports the New Patient Coordinators with electronically assigning documents such as orders, operation notes, consents, outside records, procedures, and therapies, using standard classification systems within the electronic medical record (EMR) chart.
  • Works with different team members to implement paperless workplace.
  • Supports team with their schedules and bills all IME’s (Independent Medical Exams) with attorney offices and Workman’s compensation companies.
  • Registers new patients by completing a website packet.
  • Documents work processes as required.
  • Always acts in a friendly manner toward all patients, family members, coworkers, and other internal or external customers.
  • Maintains confidentiality of information on patients.
  • Performs other duties as assined by the team leader / managers.
  • Keeps an organized and clean work area.
  • Processes web based referrals (consults, emails and live chats)
  • Maintains patient spreadsheet, oversees all metrics, and ensures all team goals are maintained. 
  • Serves as a preceptor for new Employees.
  • Competent in computer applications pertaining to position.
Qualifications:
  • High school diploma or equivalent required. 
  • Minimum of 2 years of customer service experience.
  • Experience as a new patient coordinator required.
  • Basic typing and keyboarding skills.
  • Strong oral and written communication skills. 
  • Ability to multi-task efficiently and effectively.
  • Good interpersonal and organizational skills.
  • Highly detail oriented.
  • Ability to comprehend established office routines and policies.
  • Medical experience is helpful but not a necessity.
  • Tact and diplomacy.


About Jax Spine & Pain Centers:

ABOUT OUR PRACTICEWe are proud to be the leading providers of progressive interventional pain relief.Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care.LOOKING FOR A CAREER IN THE MEDICAL FIELD?Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.We are always accepting resumes for the following positions:Medical assistantsDME techniciansMedical billing/AR specialistsCall center customer service representatives.

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