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Clinical Services Manager

4 months ago

Omaha, United States Live On Nebraska Full time
Clinical Services Manager 

Join Our Team and Lead the Way in Saving Lives 
Are you ready to make a difference and lead a dynamic team dedicated to excellence in organ, tissue, and eye donation? As the Clinical Services Manager, you'll play a pivotal role in overseeing critical donor processes, ensuring compliance with ethical and regulatory standards, and fostering a culture of continuous improvement. If you’re a strategic thinker with strong leadership skills and a passion for making a tangible impact, this is the role for you

Key Responsibilities: 
  • Lead and Develop: Mentor and develop the Clinical Services team, fostering a culture of excellence and continuous improvement. 
  • Oversee Donor Processes: Manage referral response, donor management, and organ allocation, ensuring compliance with ethical standards and regulatory requirements (OPTN, CMS, FDA, CDC). 
  • Strategic Scheduling: Develop comprehensive schedules to maintain optimal staffing levels and accommodate training and PTO requests. 
  • Manage Corrective Actions: Collaborate on Corrective and Preventive Actions (CAPA) and Preventive Action Reports (PAR), ensuring thorough analysis, effective solutions, and monitoring. 
  • Policy Development: Develop and update policies to ensure compliance with regulatory standards and communicate them effectively to relevant staff. 
  • Hiring and Collaboration: Support the hiring process by participating in interviews for new Clinical Coordinators and Referral Management Coordinators and build strong relationships with hospital partners. 
  • Continuous Improvement: Drive workflow improvements, evaluate and implement new technologies, and ensure seamless integration across departments. 
  • Training and Development: Collaborate with the Clinical Educator to develop training programs and mentor team members in advanced principles and procedures. 
Skills and Abilities: 
  • Leadership: Strong leadership skills to effectively lead, mentor, and develop team members. 
  • Regulatory Compliance: Knowledge of regulatory requirements (OPTN, CMS, FDA, CDC) and ethical standards. 
  • Relationship Building: Excellent relationship-building skills to develop and maintain strategic partnerships with hospital partners and other relevant entities. 
  • Ethics and Integrity: Strong ethical and moral foundations necessary for handling sensitive information. 
  • Communication: Excellent communication and interpersonal skills, capable of effectively articulating insights and strategies to stakeholders at all levels. 
  • Strategic Thinking: Ability to identify trends, patterns, and areas for improvement based on data analysis. 
  • Problem Solving: Strong problem-solving skills to handle reporting, documentation, and investigation of complaints, injuries, and process deviations. 
  • Continuous Learning: Commitment to ongoing education and staying updated with the latest trends and technologies. 
  • Stakeholder Engagement: Skill in building and maintaining relationships with stakeholders at various levels, collaborating to gather requirements, address concerns, and ensure alignment with organizational goals. 
Requirements: 
  • Bachelor’s degree in Health Sciences, Nursing, or related field preferred. 
  • Licensed Registered Nurse or a minimum of 5+ years of Organ Procurement experience. 
  • Certified Procurement Transplant Coordinator (CPTC) required or must be obtained within the first available testing cycle. 
  • Proven ability to establish and maintain professional relationships with various stakeholders. 
  • Strong leadership skills with a track record of developing and leading effective teams. 
  • Excellent communication and interpersonal skills. 
  • Detail-oriented with strong organizational and problem-solving skills.
  • Valid driver’s license and personal auto insurance. 
Live On Nebraska offers our team members a comprehensive and competitive benefits package. We strive to provide team members with an environment that fosters growth, satisfaction, and creativity. 

Live On Nebraska is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.