Customer Service Associate

1 month ago


Oakland, United States FileBank Inc Full time $25 - $30
Job Description 
FileBank, Inc. is seeking a detail-oriented and organized Customer Service Associate (CSA) who can also assist with Accounts Receivable (AR) to join our team. The CSA Associate/AR Clerk will be responsible for a variety of customer service responsibilities as well as accounting functions, including but not limited to: 
Responsibilities:
 
  • Customer Communication: Respond to customer inquiries regarding orders, purchase orders, invoices, and account balances via email and phone. Also notify customers when their order has been completed, when we will pick up or deliver items, and any other type of customer communication regarding orders.
  • Account Management: Process monthly statements, calculate and apply late fees, and apply customer payments and credits. 
  • Data Entry: Perform data entry on files as needed and requested by customers as well as accurately input financial data into accounting software. 
  • Record Keeping: Maintain organized and up-to-date customer records. 

Qualifications:
 
  • Strong attention to detail and accuracy 
  • Excellent verbal and written communication skills 
  • Proficiency in Microsoft Office Suite, especially Excel 
  • Ability to prioritize tasks and meet deadlines 
  • Experience in Sage 50 Accounting a plus
  • Willingness to learn the company codes and internal system to assist customers and create work orders
  • Answering the phones and assisting customers
  • Experience in accounts receivable or collections preferred 

We offer a competitive salary and benefits package. If you are a motivated individual with strong organizational skills and a desire to contribute to a successful team, we encourage you to apply. 

To apply, please submit your resume to asantora@filebankinc.com

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