Service Coordinator

3 weeks ago

Birmingham, United States 2020 Search Partners Full time
HVAC Service Coordinator Company Overview:Our client is the region’s leader in heating, ventilation, and air conditioning (HVAC) products, systems, parts, and services for commercial buildings.  They are currently seeking a HVAC Service Coordinator to manage the day-to-day tasks and administrative functions for a growing commercial HVAC service department.  This role is an integral part of the service team and requires excellent customer service skills along with acute attention to detail.  This is a full-time, permanent position and will report to the Service Manager. What’s In It For You?
  • Opportunity to work for a leading innovator in HVAC and make a difference in environmental initiatives to create a more sustainable world for all
  • Ability to create better outcomes for our customers, so we all can breathe easier
  • Potential to make an impact and shape your career with a company that is passionate about growth and development
  • Endless opportunities to make an impact in a people-centered, growing company
  • Competitive compensation and benefits, PTO, company holidays, 401K with company matching, and employee-centric sponsored events
 What Makes You A Good Fit?
  • High School Diploma or equivalent
  • 2+ years of related experience with a Service Company (preferred)
  • Strong written and verbal communication skills
  • Working knowledge of Microsoft Office Suite
  • Strong organization, problem-solving, and customer service skills

Responsibilities
  • Instruct and Monitor technicians in applying principles of cost/benefit to gain maximum utilization of company resources. 
  • Collaborate with the team to close all projects and maintenance tasks. 
  • With the Service Manager evaluate Gross Margins on all preventive maintenance contracts after each maintenance session review and identify areas of improvement. 
  • Prices jobs for customers (spot work).
  • Issues purchase orders for tools and inventory as necessary.
  • Order all necessary materials for scheduled maintenance and project work.
  • Oversees parts replacement inventory/warehouse/truck stock.
  • Write all Purchase Orders (Pos) needed within the service contract base, large projects assigned, and pull through work orders. 
  • Accept customer service calls and assign technicians to respond to service requests.
  • Track and monitor field technicians to determine availability to respond to service requests.
  • Notify the Service Manager when service contracts need to be renewed. 
  • Responsible for all service receivables on a weekly basis.
  • Responsible for all service work order invoices on a weekly basis.
  • Responsible for all service Pos and processing of Pos on a weekly basis. 
  • Attend regular status reporting/review meetings with staff and managers. Compile information combined with observations and make appropriate recommendations to the Service Manager. 
  • Promote a safety-centric work culture by following guidelines detailed in the safety manual and working directly with our safety consultant to provide check-ins on technicians.
 Preferred Qualifications:
  • Bachelor's degree in business or accounting or related field
  • Experience with BuildOps or any other service-tracking software
  • Dispatching experience
  • Prior experience creating sales proposals, quotes, and reviewing contracts
  • Commercial HVAC industry experience
 Compensation & Location:This position is based out of Birmingham, AL. This is a full-time position that is available for immediate hire. A meaningful compensation package will be developed for the successful candidate that will include a competitive compensation plan, company matching 401K program, PTO and company holidays, and comprehensive benefits.

About 2020 Search Partners:

2020 Search Partners is an executive and professional search firm focusing on professional careers in the commercial property services, maintenance, repairs, operations, logistics, and automotive industries. Our clients rely on us to fill critical roles in Executive Leadership, Marketing, Sales, Human Resources, Environmental Health & Safety, IT, Engineering, and other disciplines. With over 35 years of search experience, 2020 Search Partners provides unique and detailed understanding of both corporate and agency search processes helping your business identify and attract the right talent, at the right time. Please visit us at www.2020searchpartners.com to find out more.

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