Client Account Manager

2 weeks ago

Carmichael, United States Intelligent Technical Solutions Full time $34 - $38
Job Description:The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams. 

Job Responsibilities:Client Relationship Management:
  • Develop and maintain strong relationships with clients. 
  • Act as the main point of contact for clients, addressing client queries and communications promptly and effectively. 
  • Coordinate meetings, appointments or other “touch points” for client engagement. 
  • Schedule regular check-ins and meetings with clients to review progress and gather feedback. 
Client Support:
  • Provide prompt and effective support to clients, resolving any issues or concerns they may have. 
  • Facilitate communication between clients and technical support teams when necessary. 
  • Ensure clients are fully trained and knowledgeable about the company’s products and services. 
Account Management:
  • Monitor client accounts to ensure that all services are delivered on time and meet client expectations. 
  • Identify opportunities for upselling and cross-selling additional services or products. 
  • Prepare and present regular reports to clients on performance metrics, project status, and other relevant data. 
Invoice Reviews:
  • Review and approve client invoices to ensure accuracy and compliance with contract terms. 
  • Address and resolve any discrepancies or issues related to billing. 
  • Communicate with clients regarding invoice inquiries and payment statuses. 
Internal Liaison:
  • Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues. 
  • Manage timelines, budgets, and resources for client projects. 
  • Address and resolve any issues or conflicts that arise during project execution. 
Strategic Planning: 
  • Work with VCIO to develop and present solutions based on customer's business requirements. 
  • Ability to understand various ways a solution may be delivered and anticipate what will work best for client.  
  • Analyze client needs and create supporting documentation to outline these needs. 
  • Prepare and manage quotes for technical projects. 
  • Organize and present Strategic Business Reviews 
Performance Tracking and Reporting: 
  • Prepare and deliver performance reports to clients and senior management through SBR Presentations 
  • Use company CRM and knowledge management tools in order to provide various levels of sales reporting.  

Job Qualifications:
  • Proven experience as an Account Manager, Client Manager, or in a similar role. 
  • Strong understanding of account management and customer service principles. 
  • Excellent communication and interpersonal skills. 
  • Ability to manage multiple projects and priorities simultaneously. 
  • Proficiency in CRM software and Microsoft Office Suite. 
  • Strong problem-solving skills and attention to detail. 
  • Ability to work independently and as part of a team. 
  • Valid driver's license and access to a vehicle for client visits.

Job KPIs:
  • SBRs Completed:
    • Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met.
  • Proposals Sent (Count) | (Value)
    • The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale.
  • Opportunities Active (Count) | (Value)
    • Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue.
  • Opportunities Won (Count) | (Value)
    • Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts.
  • Net New MRR Won
    • Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base.

Compensation: Pay rates start at $33.65/hr up to $38.46/hr and vary by experience and location.

Benefits:
  • Paid US Holiday.
  • Paid Time Off.
  • Comprehensive Health Plans.
  • Life and Accident Insurance.
  • Accident and Disability Coverage.
  • Company-paid training and certification.
  • Retirement Security.
  • Health & Wellness Program.
  • Salary Advancement.

  • Client Account Manager

    3 months ago

    Carmichael, United States Intelligent Technical Solutions Full time $24 - $31

    Job Description:As a Client Account Manager at Intelligent Technical Solutions, you are expected to have the ability to understand technological solutions for clients while understanding the relationship skills necessary to communicate effectively to a various number of clients.Job Responsibilities:Grow existing accounts within the assigned...

  • Client Relationship Manager

    1 week ago

    Carmichael, California, United States Intelligent Technical Solutions Full time

    Job Description:The Client Account Manager is responsible for fostering and maintaining strong relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as...

  • Client Relationship Manager

    2 days ago

    Carmichael, California, United States Intelligent Technical Solutions Full time

    {"Job Title": "Client Account Manager", "Job Description": "Job SummaryAt Intelligent Technical Solutions, we are seeking a highly skilled Client Account Manager to join our team. As a key member of our sales team, you will be responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty.Key ResponsibilitiesClient...

  • Entry Level Account Manager

    4 weeks ago

    Carmichael, United States C and S Concepts Full time $44,000 - $60,000

    Job DescriptionJob DescriptionOur company is thriving as a business consulting and sales firm! Our forward-thinking marketing strategies and innovative sales tactics are what attract our reputable clients to us. Now that our clients are expanding, we are looking for entry level candidates to join our marketing and sales team as an Entry Level Account...

  • Travel Nurse RN Position

    3 days ago

    Carmichael, California, United States HealthEcareers - Client Full time

    Job DetailsHealthEcareers - Client is seeking a skilled Telemetry Registered Nurse for a travel nursing assignment.Job RequirementsSpecialty: TelemetryDiscipline: RNShift: 12 hours, nightsEmployment Type: TravelThe pay package is based on 12 hour shifts and 36 hours per week, with a tax-free stipend amount to be determined.BenefitsHealth savings...

  • Travel Nurse RN Position

    2 days ago

    Carmichael, California, United States HealthEcareers - Client Full time

    Travel Nursing OpportunityHealthEcareers - Client is seeking a skilled travel nurse to fill a Med Surg position in a dynamic healthcare setting.Job DetailsSpecialty: Med SurgDiscipline: RNShift: 12 hours, nightsHours per week: 36Duration: 16 weeksThe ideal candidate will have experience in Med Surg and be able to work independently with minimal supervision....

  • Travel Nurse RN Specialist

    5 days ago

    Carmichael, California, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN SpecialistWe are seeking a skilled Travel Nurse RN Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN Specialist, you will be responsible for providing high-quality patient care in a Medical Surgical setting.Job Summary:The Travel Nurse RN Specialist will work in a fast-paced Medical Surgical environment,...

  • Travel Nurse RN

    5 days ago

    Carmichael, California, United States HealthEcareers - Client Full time

    Job DetailsHealthEcareers - Client is seeking a skilled Travel Nurse RN to join their team in a Progressive Care Unit setting.Job ResponsibilitiesProvide high-quality patient care in a dynamic and fast-paced environmentCollaborate with interdisciplinary teams to develop and implement individualized patient care plansMonitor and manage patient conditions,...

  • Travel Nurse RN

    4 days ago

    Carmichael, California, United States HealthEcareers - Client Full time

    About the JobHealthEcareers - Client is seeking a highly skilled and dedicated Registered Nurse to fill a travel nursing position in an Intensive Care Unit (ICU) setting.Job SummaryThis is a 16-week travel nursing assignment with a 36-hour workweek, requiring a 12-hour night shift schedule. The ideal candidate will possess excellent critical thinking and...

  • Account Executive Multi-media Sales

    3 weeks ago

    Carmichael, United States Salem Media Group, Inc Full time

    Overview: Salem Media - Sacramento offers an exceptional opportunity for a Media Strategist / Account Executive.  We are looking for a highly motivated sales professional to join our growing on-air and digital sales goals.  The individual who is hired will sell and manage our multi-media marketing solutions including radio, digital and event sales to local...

  • Part Time Client Service Representative

    1 week ago

    Carmichael, California, United States VCA Animal Hospitals Full time

    VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team in delivering exceptional customer service and support to our clients and their pets.As the face of VCA, the Client Service Representative plays a key role in building and maintaining customer trust and confidence in our abilities. The ideal candidate will have a...

  • Accounting and Administrative Support Specialist

    3 weeks ago

    Carmichael, California, United States Sierra View Funeral Chapel & Crematory Inc. Full time

    Job OverviewWe are looking for a skilled Bookkeeper/Administrative Assistant to provide essential support in our accounting operations. This position plays a crucial role in maintaining precise financial documentation and ensuring adherence to all regulatory standards.Benefits and AdvantagesAttractive Salary PackagePaid Leave BenefitsOpportunities for...

  • Entry Level Management Trainee

    4 months ago

    Carmichael, United States Solstice Marketing, inc Full time

    Job DescriptionJob DescriptionWe are seeking an Entry Level Management Trainee to increase brand awareness, educate newcomers of our company culture, and tracking activity of customer accounts to ensure we are providing superior customer service. The ideal Entry Level Management Trainee will be outgoing, engaging, and enjoy interacting with others. The...

  • Entry Level Management Trainee

    4 months ago

    Carmichael, United States Solstice Marketing, inc Full time

    Job DescriptionJob DescriptionWe are seeking an Entry Level Management Trainee to increase brand awareness, educate newcomers of our company culture, and tracking activity of customer accounts to ensure we are providing superior customer service. The ideal Entry Level Management Trainee will be outgoing, engaging, and enjoy interacting with others. The...

  • Business Sales Management

    4 weeks ago

    Carmichael, United States C and S Concepts Full time $43,000 - $60,000

    Job DescriptionJob DescriptionDo you want a career that challenges you and takes you to the next level?If so - come join our team! We are an innovative Entry Level Business Development Firm that specializes in account management and sales for the telecommunications industry. Our high-profile partnerships put us at the forefront of accelerated growth within...

  • Environmental Services Assistant Manager

    9 hours ago

    Carmichael, California, United States Healthcare Services Group Full time

    About the RoleWe are seeking a highly motivated and organized Environmental Services Assistant Manager to join our team at Healthcare Services Group. As a key member of our operations team, you will be responsible for leading small teams to complete light housekeeper, heavy housekeeper, and laundry aide duties on varying shifts.Key ResponsibilitiesAssist in...

  • Environmental Services Assistant Manager

    1 week ago

    Carmichael, California, United States Healthcare Services Group, Inc. Full time

    About the RoleWe are seeking a highly motivated and experienced Environmental Services Assistant Manager to join our team at Healthcare Services Group, Inc. As a key member of our operations team, you will be responsible for leading small teams to complete light housekeeper, heavy housekeeper, and laundry aide duties on varying shifts.Key...

  • Traveling Healthcare Professional

    1 week ago

    Carmichael, California, United States GLC on the GO Full time

    Job Opportunity with GLC on the GOWe are seeking a skilled and dedicated Registered Nurse to join our team for a travel assignment in a Neuro Intensive Care Unit setting.About the JobShift: 3x12 hour night shiftsDuration: 16 weeksPay: $2278 per weekCompany OverviewGLC on the GO is a leading healthcare staffing solutions provider, committed to delivering...

  • Labor and Delivery Registered Nurse

    3 days ago

    Carmichael, California, United States GLC on the GO Full time

    Travel Nursing Opportunity with GLC on the GOWe are seeking an experienced Labor and Delivery Registered Nurse for a travel nursing position in California. This exciting opportunity offers a 16-week assignment with a competitive pay rate of $3059 per week.About GLC on the GOGLC on the GO is a leading healthcare staffing solutions provider. Our team of...

  • SAP S/4 HANA Finance Project Manager

    2 weeks ago

    Carmichael, United States The Ladders Full time

    must have linkedin profiles WITH picture client is declining any and all who do not have this (LI must at least match CV) SAP S/4 HANA Finance Project Manager Junior Project Manager Location: San Francisco, CA or Oakland, CA (Onsite Tuesday - Thursday (possibly Monday)) Duration: 10 months , plus possible long term extensions Target rate: $ 7 0/hr. ...