API Tech Support Engineer II
4 weeks ago
What you will do?
- Provide customers with lightning-fast response and resolution times, combined with great communication, so they are delighted with the Vonage service
- Triage support requests by email, phone and chat
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Collaborate with cross-functional teams to accelerate ticket resolution
- Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
- Capture knowledge, for customers who prefer solving their own issues without having to contact support
What you must have:
- Bachelor's Degree in Computer Science or related field
- Experience troubleshooting APIs and/or SDKs
- 1-2 years of Technical Support experience in either the telecommunications or technology sectors
- Strong communication skills
- Proactive and customer-focused attitude
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