Ecommerce Office Assistant Manager

2 weeks ago


Coppell, United States Device Giant Full time $18 - $20
About Us:
Device Giant is a leading electronics recycling company based in the United States. We specialize in refurbishing smartphones, tablets, and other electronics, thus reducing the carbon footprint and giving devices a second life. Offering cell phones at competitive prices, we ensure all devices are fully tested and ready for use. Our customer-centric approach is focused on providing the best service and satisfaction to our valued customers. Device Giant: Your one-stop shop for all your cell phone needs.
Job Description:

As an Assistant Office Manager at Device Giant, you will play a crucial role in maintaining our office's efficiency and effectiveness. Your responsibilities will include a variety of tasks from order processing to HR-related duties, ensuring a smooth operation of our business processes.
Key Responsibilities:
Order Processing:
  • Provide support to local customers.
  • Cover store operations for a seamless and professional customer experience.
  • Conduct daily checks with the warehouse team.
  • Address customer inquiries related to deliveries and ensure timely resolution.
  • Assist and coordinate with the shipping team for eCommerce orders.
Local Order Coordination:
  • Process orders and pickups for local business customers.
Returns Processing:
  • Manage customer returns.
  • Collaborate with Quality Control (QC) for daily tasks and ensure accuracy in Return Merchandise Authorization (RMA).
Task Coordination and Quality Assurance:
  • Oversee and ensure all staff tasks are performed efficiently.
  • Assign tasks to different departments and coordinate to ensure timely and accurate completion.
  • Monitor and maintain quality standards in Testing, Data Entry, and Repair departments.
HR Related Tasks:
  • Manage employee onboarding processes.
  • Handle scheduling and task management for employees.

Qualifications:
  • Proven experience in office management or related roles.
  • Excellent organizational and multitasking skills.
  • Strong communication skills, both written and verbal.
  • Familiarity with platforms like Amazon, eBay, and Shopify.
  • Attention to detail and a commitment to maintaining high-quality standards.


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