Dispatch Support Agent

2 weeks ago


Union, United States Pelican Staffing Remote Work Freelance Full time $20
Summary:Our client is seeking a Dispatch Support professional to manage inbound emergency calls from 9:00 AM to 5:30 PM, including a 30-minute unpaid lunch break. This position begins as a three-month contract and can be extended up to six months.The role will be hybrid. 
Training:
  • For the first two weeks, the candidate will work the 8:00 AM to 4:30 PM EST shift for training purposes - ONSITE

Roles & Responsibilities:
  • Handle inbound emergency calls, including creating gas leak orders and facilitating emergency appointments.
  • Contact customers to provide updates on appointments and reschedule any missed appointments.
  • Assist with daily dispatch reporting, including logistics and AM/PM order reports.
  • Support the dispatch supervisor with Board of Public Utility reports as needed.
  • Aid the scheduling department with outbound calls, mark outs, and reporting as necessary.
  • Provide business support for field operations, including account reviews and order creation.
  • Perform other related departmental duties as required.

Minimum Qualifications:
  • Experience handling safety-sensitive inbound emergency calls.
  • Previous customer service experience.
  • Strong oral and written communication skills.
  • Ability to multitask effectively.

Required Skills:
  • dispatcher
  • CustomerCare/Customer Service
  • answering emergency calls


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