Dispatch Support Agent
2 weeks ago
Training:
- For the first two weeks, the candidate will work the 8:00 AM to 4:30 PM EST shift for training purposes - ONSITE
Roles & Responsibilities:
- Handle inbound emergency calls, including creating gas leak orders and facilitating emergency appointments.
- Contact customers to provide updates on appointments and reschedule any missed appointments.
- Assist with daily dispatch reporting, including logistics and AM/PM order reports.
- Support the dispatch supervisor with Board of Public Utility reports as needed.
- Aid the scheduling department with outbound calls, mark outs, and reporting as necessary.
- Provide business support for field operations, including account reviews and order creation.
- Perform other related departmental duties as required.
Minimum Qualifications:
- Experience handling safety-sensitive inbound emergency calls.
- Previous customer service experience.
- Strong oral and written communication skills.
- Ability to multitask effectively.
Required Skills:
- dispatcher
- CustomerCare/Customer Service
- answering emergency calls
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