eCommerce Customer Service Representative
4 weeks ago
Primary Responsibilities:
- Customer Assistance: Guide and assist customers in making purchases.
- Communication: Respond to customer inquiries via phone, chat, and email regarding orders, products, and issues.
- Order Management: Create, verify, and qualify new orders using our POS system.
- Tracking and Follow-Up: Monitor orders and provide timely updates to customers.
- Lead Management: Work on sales leads and customer queries using Zendesk.
- Claims Resolution: Handle claims and resolve customer problems efficiently and professionally.
Qualifications and Skills:
- Experience: Previous experience in eCommerce sales; furniture sales experience is a plus.
- Technical Proficiency: Familiarity with Google Suite, Zendesk, and FedEx Manager is highly desirable.
- Initiative: Strong self-direction and the ability to take ownership of tasks, adapting to changing priorities.
- Interpersonal Skills: Ability to collaborate with multiple departments and maintain effective communication.
- Communication: Excellent oral and written communication skills.
Join our team and contribute to creating a superior shopping experience for our customers. We offer a collaborative environment where your skills and initiative will be valued. Apply today
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