Sales Support Associate

4 months ago

Rockville, United States Connection Full time $48,000
What We DoWe calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We AreOur team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join UsYou’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.  Sales Support Associate FEDERAL SALES Connection, a Fortune 1000 Global Technology Solutions Provider, is adding to our passionate sales team serving the IT needs of Federal agencies and the US Military.  With more than 25 years of service to the Federal Government, Connection is a proven, premier partner for procuring mission-critical IT solutions across the country with technology that enhances growth, elevates productivity, and empowers innovation.  The Sales Support Associate supports the sales team with their day-to-day activities and customer requests on assigned accounts. The SSA is an integral part of the success of the sales team and assists in account retention and growth.  If you want to join our culture of integrity, teamwork, and mutual success, we would love to speak with you  Do you believe in delivering exceptional customer service?Do you strive for excellence every day in all that you do?Do you want to be part of a team that is committed to your success? Do you have a passion for learning and helping others?Are you looking for a career instead of just a job? If so, then read on...  
What Connection Offers You: 
  • A supportive team invested in your success
  • Generous paid vacation, medical, dental and vision benefits
  • Monday through Friday work schedule
  • Tuition Reimbursement and 401k with matching
  • Opportunities to improve your skills and advance in your career
What You Bring to Connection: 
  • A strong drive to succeed
  • Excellent customer service skills
  • Superb verbal and written communication skills
  • Proficiency with popular business applications including Microsoft Office and Excel
  • Attention to detail 
What is a typical day?
  • Provide superior customer service to the Account Manager and customers during the order fulfillment process 
  • Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business
  • Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution
  • Prepare quotes and RFPs 
  • Handle incoming calls and assist on calls as needed
  • Prepare and follow up on orders to ensure accuracy and customer satisfaction
 Attendance:This position works in person at our Rockville, MD office. Employees are required to be present at the approved work location in order to perform the functions of this position.

Requirements:

  • High school diploma or equivalent required
  • Minimum 1 year professional work experience preferably in an administrative support role
  • Working knowledge of Microsoft Office Suite with ability to create a document or simple
    spreadsheet
  • Basic computer knowledge with ability to operate keyboard for data entry
  • Attention to detail in composing, keying, and proofing professional business materials
  • Customer oriented with ability to listen to and anticipate needs of the customer
  • Adaptable with ability to switch tasks based on shifting priorities
  • Excellent written communication skills with ability to compose professional business
    communications via email, letter, and proposals.


About Connection:

Connection is a Fortune 1000 Global Solutions Provider that connects people with technology to enhance growth, elevate productivity, and empower innovation. Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH. Our company has over 2,500 technical certifications that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.The Connection brand includes Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions. Through these three companies we provide customer-centric IT solutions and services to small- to medium-sized businesses, enterprise, and public sector markets, respectively.Twice recognized by Forbes as one of “America’s Most Trustworthy Companies,” Connection has made it our mission to provide customers with expert guidance, state-of-the-art tools, and exceptional knowledge to solve their technology challenges. Throughout our community, we strive to inspire success and increase the value of IT investments.

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