Automotive Service Consultant

1 week ago


Webster, Florida, United States Turner Auto Care Full time
Turner Auto Care is a family-owned and operated auto repair shop with over 50 years of experience. We are seeking an experienced customer care professional to join our team as a Service Advisor - Customer Liaison.

We offer a 4-day workweek, Monday to Thursday, from 7:30 am to 6:00 pm, allowing for a great work-life balance. Our service advisor will be responsible for developing positive relationships with customers, technicians, office staff, leadership, and vendors. They will manage the workflow between these components to ensure the best customer experience and service delivery.

The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and a willingness to learn and teach. Auto industry experience is a plus but not required. We value our employees' balance of work and play, offering three day weekends to enjoy their hobbies.

Our benefits include:
  • A competitive salary of $60,000 per year, plus bonus opportunities.
  • A great working environment with a friendly team.
  • Paid training opportunities to help you grow in your career.
  • Health insurance options available.
  • Retirement plan available.
  • Paid Time Off.
  • Paid holidays.

Responsibilities:
  • Greet customers in a welcoming and professional manner.
  • Listen to customers' concerns and translate that information into instructions for technicians.
  • Prepare repair orders and provide customers with estimates of service costs and timelines for repairs.
  • Communicate regularly with technicians to ensure job timelines and customer expectations are met.
  • Communicate regularly with customers to keep them updated on their vehicle's status.
  • Create and manage all appointments and service schedules.
  • Manage parts ordering and returns.
  • Maintain vendor relationships.
  • Inventory management.

About Turner Auto Care:
We are a family-owned and operated business that has been serving our community for over 50 years. We pride ourselves on providing exceptional customer service and ensuring our customers feel welcome and safe. We want to get to know our customers and educate them on how to maintain their vehicles. We prioritize our customers' needs and strive to deliver outstanding results.
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