Assistant Store Manager

2 weeks ago

Joliet, United States dd's Discounts Full time
Our values start with our people, join a team that values you

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:
 
Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.  ESSENTIAL FUNCTIONS:General Operating Requirements
  • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
  • Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
  • Communicates any variances to Company standards to the Store Manager.
  • Ensures proper scheduling of Associates to meet business objectives.
  • Ensures compliance with all State, Local and Federal regulations.
  • Accepts special assignments as directed by Leadership.
  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development
  • Assists in recruiting, hiring, training and developing non-exempt Associates.
  • Ensures compliance of Ross personnel policies and procedures.
  • Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
Expense Control
  • Assists in the management of and continuous monitoring of actual expenditures to be within budget.
  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
 Maintaining a Safe & Secure Environment
  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Ensures all Associates understand and can execute emergency operating procedures.
  • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
  • Assists in the facilitation of monthly safety meetings.
Customer Service
  • Treats all Customers, Associates, and other leaders with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
  • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
Personal and Store Brand
  • Represents and supports the Company brand at all times.
  • Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
  • Manages Store to ensure a clean, neat, easy to shop environment.
  • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
Merchandise Processing and In-Store Marketing
  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
  • Ensures merchandise is presented and organized according to Company merchandising guidelines.
  • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
Loss Prevention
  • Assists with training Associates on Loss Prevention awareness and Store shortage goals.
  • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.
  • Safeguards confidential information, cash and credit card information and merchandise.
  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
  • Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
  • Monitors mark-out-of-stock policy to ensure proper administration.
  • Ensures Public View Monitor (PVM) system is maintained properly.
Administrative Duties as Assigned by Store Manager

ESSENTIAL FUNCTIONS:
 General Operating Requirements
  • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
  • Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
  • Communicates any variances to Company standards to the Store Manager.
  • Ensures proper scheduling of Associates to meet business objectives.
  • Ensures compliance with all State, Local and Federal regulations.
  • Accepts special assignments as directed by Leadership.
  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development
  • Assists in recruiting, hiring, training and developing non-exempt Associates.
  •  Ensures compliance of Ross personnel policies and procedures.
  • Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
Expense Control
  • Assists in the management of and continuous monitoring of actual expenditures to be within budget 
  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
Maintaining a Safe & Secure Environment
  • Understands that safety is the number one priority and practices safe behaviors in everything they do. 
  • Ensures all Associates understand and can execute emergency operating procedures.
  • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
  • Assists in the facilitation of monthly safety meetings.
Customer Service
  • Treats all Customers, Associates, and other leaders with respect. 
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
  • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
Personal and Store Brand
  • Represents and supports the Company brand at all times 
  • Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
  • Manages Store to ensure a clean, neat, easy to shop environment.
  • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
 Merchandise Processing and In-Store Marketing
  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
  • Ensures merchandise is presented and organized according to Company merchandising guidelines 
  • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
Loss Prevention
  • Assists with training Associates on Loss Prevention awareness and Store shortage goals.
  • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. 
  • Safeguards confidential information, cash and credit card information and merchandise.
  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
  • Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
  • Monitors mark-out-of-stock policy to ensure proper administration.
  • Ensures Public View Monitor (PVM) system is maintained properly.
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Excellent verbal communication skills.
  • Fluency in English.
  • Prior Customer Service and supervisory experience preferred.
  • Familiarity with point-of-sale equipment and applications.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Ability to work evenings and weekends.
PHYSICAL REQUIREMENTS/ADA:
  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 lbs.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills.
  • Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.

SUPERVISORY RESPONSIBILITIES:
Area Supervisors / Retail Associates / Stockroom Leads (where applicable) DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
 
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

  • Assistant Store Manager

    4 weeks ago

    Joliet, Illinois, United States Ross Stores Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant Store Manager to join our team at Ross Stores. As a key member of our store leadership team, you will be responsible for overseeing the daily operations of the store, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesManage and supervise store operations,...

  • Store Manager

    4 days ago

    Joliet, United States Retail Options, Executive Search Full time

    What You'll DoYou are the store leader and example setter of exemplary hospitality to our customers and team members. Providing extraordinary service and for ensuring that all team associates do the same. You are also accountable for driving success at your store and helping to sustain growth. As such, you will: · Educate team associates and guests on...

  • Assistant General Manager

    4 weeks ago

    Joliet, Illinois, United States Dollar Tree Stores Full time

    Job Title: Assistant General ManagerThe Assistant General Manager at Dollar Tree Stores plays a crucial role in ensuring the efficient and effective operation of our distribution centers. This position requires a strong leader who can manage and coordinate the receiving, order filling, shipping, and off-shift operations in a productive and cost-effective...

  • Assistant General Manager

    4 weeks ago

    Joliet, United States Dollar Tree Stores Full time

    The Assistant General Manager at Dollar Tree manages and coordinates the receiving, order filling, shipping and off shift operations of the distribution center in a productive and cost effective manner. They also ensure that high standards of safety, quality, and customer service are met in the process of delivering merchandise to the stores.What you'll...

  • Assistant General Manager

    1 month ago

    Joliet, United States Dollar Tree Stores Full time

    The Assistant General Manager at Dollar Tree manages and coordinates the receiving, order filling, shipping and off shift operations of the distribution center in a productive and cost effective manner. They also ensure that high standards of safety, quality, and customer service are met in the process of delivering merchandise to the stores.What you'll...

  • Assistant General Manager

    4 weeks ago

    Joliet, Illinois, United States Dollar Tree Full time

    Job Title: Assistant General ManagerThe Assistant General Manager at Dollar Tree plays a crucial role in ensuring the smooth operation of our distribution centers. This position is responsible for managing and coordinating the receiving, order filling, shipping, and off-shift operations in a productive and cost-effective manner.As a key member of our team,...

  • Assistant Manager

    3 weeks ago

    Joliet, United States Wendy's Full time

    Wendy's Assistant Manager Are you passionate about leading a multi-talented team in the food & beverage industry? Do you thrive in a fast-paced environment where fresh food and exceptional customer service are the top priorities? The Wendy's brand is looking for a highly skilled and motivated Assistant Manager to join our team. As an Assistant Manager, you...

  • Xfinity Store Service Associate

    4 months ago

    Joliet, United States Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Retail Store Team Member

    3 weeks ago

    Joliet, Illinois, United States Michaels Stores Full time

    Job SummaryMaintain a high standard of overall store appearance by ensuring cleanliness and recovery standards are met. Deliver exceptional customer service, assisting customers in finding products and providing a positive shopping experience.Key ResponsibilitiesMaintain store cleanliness and recovery standardsProvide friendly customer service and assist...

  • DSW Store Associate Part-Time>

    7 months ago

    Joliet, United States DSW Full time

    DSW, Inc. - Joliet Commons, Joliet [Retail Associate / Retail Sales] As a Store Associate at DSW, you'll: Provide friendly service to customers shopping in-store and those engaging through omni-channel services; Perform salesfloor and warehouse functions throughout the store including assisting customers, placing merchandise, completing on-line and in-store...

  • Retail Store Tailor Part Time

    4 weeks ago

    Joliet, Illinois, United States Tailored Brands Inc Full time

    About the RoleWe are seeking a highly skilled and motivated Retail Store Tailor to join our team at Men's Wearhouse. As a Retail Store Tailor, you will be responsible for providing exceptional customer service and ensuring that every customer leaves our store satisfied with their tailored garments.Key ResponsibilitiesAssist customers in selecting and...

  • Retail Store Tailor Part Time

    4 weeks ago

    Joliet, Illinois, United States Tailored Brands Inc Full time

    Join Our Team of Skilled TailorsAt Tailored Brands Inc, we're dedicated to providing exceptional customer service and creating a unique shopping experience for our customers. As a Retail Store Tailor, you'll play a vital role in ensuring that every customer leaves our store feeling satisfied and looking their best.Key Responsibilities:Provide expert...

  • Store Merchandising Team Member

    4 weeks ago

    Joliet, Illinois, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Merchandising and Stocking Associate to join our team at Sam's Club. As a key member of our store operations team, you will be responsible for ensuring that our shelves are fully stocked and visually appealing, and that our members have a positive shopping experience.Key ResponsibilitiesUnload...

  • Part-Time Store Cashier/Stocker

    3 weeks ago

    Joliet, United States Aldi Inc. Full time

    ALDI - 3080 Hennepin Dr [Store Service / Retail Associate / Checker] As a Cashier with ALDI, you will: Process customer purchases; Adhere to cash policies and procedures to minimize losses; Assist customers with sales, problems or concerns; Perform general cleaning duties; Stock shelves and displays neatly to maximize visibility and sales; Stock shelves and...

  • Business Operations Manager

    4 weeks ago

    Joliet, Illinois, United States Macy's Full time

    As a Business Operations Manager at Macy's, you will lead the essential activities and colleagues that drive Stores' business processes, enabling successful store operations.Key responsibilities include managing store operations, administrative functions, and budgets, as well as collaborating with the Store Manager and other Store Leaders to drive overall...

  • Operations Manager

    4 weeks ago

    Joliet, Illinois, United States Dollar Tree Full time

    Job SummaryThe Assistant General Manager at Dollar Tree is responsible for managing and coordinating the receiving, order filling, shipping, and off-shift operations of the distribution center in a productive and cost-effective manner.They ensure that high standards of safety, quality, and customer service are met in the process of delivering merchandise to...

  • Pharmacy Assistant

    4 weeks ago

    Joliet, Illinois, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Pharmacy Intern to join our team at Walgreens. As a Pharmacy Intern, you will have the opportunity to gain hands-on experience in a fast-paced retail pharmacy environment and develop your skills in patient care, customer service, and pharmacy operations.Key ResponsibilitiesAssist pharmacists...

  • Pharmacy Assistant

    4 weeks ago

    Joliet, Illinois, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Pharmacy Intern to join our team at Walgreens. As a Pharmacy Intern, you will assist pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns.Key ResponsibilitiesAssist pharmacists in the practice of...

  • Assistant Branch Manager

    4 weeks ago

    Joliet, Illinois, United States Mountain Top Talent LLC Full time

    About the JobWe are seeking an experienced B2B sales professional to join our team as an Assistant Branch Manager. As a key member of our sales team, you will be responsible for managing customer relationships, identifying new business opportunities, and driving revenue growth.Key ResponsibilitiesServe B2B customers to determine their equipment needs and...

  • Customer Experience Manager

    2 months ago

    Joliet, United States Macy's Full time

    Manager, Sales and Customer ServiceJoliet, IL, United StatesFull time Schedule$56,175-$93,870Annually** based on job, location, and scheduleJob DescriptionAre you ready to bring your amazing self to work? At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person...