Operations Manager
6 days ago
Job Title: Operations Manager - Bilingual
Job Type: Full-time;
Exempt Location: We Clean Hospitality
The We Clean Housekeeping Operations Manager is responsible: for overseeing our team members and management operations for assigned client properties. S/he will hire and train team members, prepare and review weekly work schedules, make client site visits throughout the Westchester and Rockland County during the work-week to oversees cleaning crew members and build a positive working relationship with client management. This individual would be comfortable rolling up his/her sleeves to help their team members due to staff shortages while offering guidance and responding to staff questions and needs, when necessary.
Specific daily tasks include:
• Partners with staff with relation to operations and schools’ standards.
• Interacts directly with staff to ensure assignments are completed in a timely manner. Manage day to day operations.
• Establish performance goals for employees. And provide regular feedback, coaching and discipline, as needed
• Provides necessary and on-going training for all team members.
• Prepares daily and weekly assignment schedules to ensure client needs and projected staffing needs are met as requested.
• Assumes scheduling responsibility for all assigned client properties including replacement coverage and call-outs.
• Confirm and submit weekly staff work hours and assignments to Director of finance for accurate payroll processing and client billing.
• Ability to build and maintain a professional and trustworthy working relationship with team members and clients.
• Attend daily and weekly client staff meetings.
Additional Requirements and Duties:
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries to We Clean.
• Assist with identifying and interviewing new staff to build a pipeline of qualified talent.
• Flexibility to work early days and be on-call (via phone) during the weekends and holidays, as needed.
Qualifications
Must possess a NYS driver license. A personal vehicle is preferred.
Must have prior experience managing teams /Professional and leadership skills
Ability to excel and react positively to demands from clients and supervisor
Organized and detailed orientation
We Clean Hospitality is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
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