Ztek Consulting | Learning Management System

2 weeks ago

atlanta, United States Ztek Consulting Full time

Job Title: Learning Management System (LMS) Administrator

Location: Atlanta, GA 30354 (Hybrid)

Duration: 12+ Months


Job Description:

Qualifications:

• Minimum two years’ recent experience as LMS administrator, specifically including modules related to users and e-learning content.

• Minimum two years’ experience providing frontline technical support to e-learning users.

• Preferred recent experience in SuccessFactors Cloud LMS within last year. Learning SFX Accreditation preferred but not required.

• Effective verbal and written communicator.

• Customer-focused with ability to render professional support to frustrated users.

• Critical thinker able to triage issues, provide solutions and identify trends.

• Self-starter who engages the expanded team to escalate issues as appropriate.

• Proficient with Microsoft Word, Excel, Outlook, PowerPoint, Teams and Outlook


Responsibilities:

• Performing user-related tasks in SuccessFactors Cloud LMS including curriculum assignment, forced completion of content objects, and assignment of alternate job codes.

• Monitoring feedback loop daily to identify any issues within the content or LMS.

• Documenting information on each reported incident for the purpose of identifying trends.

• Providing frontline e-learning tech support to users.

• Diagnosing issues and selecting the right mitigation, escalating when needed.

• Communicating professionally with users experiencing technical issues.

• Updating knowledge articles based on evolving information.

• Proactively sharing concerns and ideas with the FOP LMS team and making recommendations where appropriate.

• Working with corporate LMS team to ensure system updates are communicated, tested and supported.

• Building and maintaining curricula, items, assessments and content objects in the LMS.

• Initiating adhoc reports for the Learning team and stakeholders.

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