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VSD/VFD Field Service Engineer/After sales and technical support specialist
2 months ago
Full Job Description
The Export sales department in Texas is responsible for supporting the sales of power electronics equipment for oil&gas and industrial markets. Customers are typically oil-service companies, OEMs, EPSs, and dealers in industrial markets. The equipment we develop, manufacture, and service are primarily low- and medium-voltage drives, downhole sensors, and linear ESP.
We are looking for a specialist with a good level of knowledge in the field of electrics, electronics, mechanics, who knows the principles of operation of low, medium and high voltage equipment, submercial pumps and liner pumps, has skills in setting up this equipment.
This person must have both a technical background, document and customer service skills, and good sales and organizational skills.
Principle Duties & Responsibilities
- Technical support engineer is responsible for providing uninterrupted service of products in the region of location, equipment commissioning, repair, maintenance services. Perform business trips in the region of the base.
- Support sales of spare parts and technical solutions for local customers
- Generate new technical and service solutions for the development of the customer's business
- Carry out commissioning of new equipment at the Customer's facilities.
- Support Equipment Pilot Operations (pilot tests), ensuring that assigned pilot tests timelines and goals are met for all company products.
- Provide pre-project inspection of customer's facilities, in preparation for the first implementation of new products (for the market - General Industry).
- Perform out repairs of equipment. Maintain records and planning of spare parts for timely uninterrupted product service in the region.
- Receive equipment from the manufacturer's plant, arrange delivery to the customer's facilities, and control the accuracy of order paperwork.
- Consult the Customer's representatives on service maintenance and operation of the equipment. Receive incoming requests from customers for paid services. Conduct customer satisfaction survey on delivered and operated equipment.
- Collect and identify information on technical problems of the customer, to formulate proposals to improve the performance of the equipment in operation, technical process of customers.
- Participate in commission investigations of equipment failures at the Customer's or third party's premises.
- Participate in the implementation of corrective and preventive actions developed to improve the quality of equipment delivered to Customers.
- Keep daily reports on completed work in CRM Bitrix24.
Job Specifications
- Bachelor’s degree in electrical engineering, power electronics/ or two-year technical degree with additional 3 years of relevant experience. Certificates and diplomas confirming the verification of knowledge in the main profession.
- Experience in maintenance and operation of converter equipment, from 3 years and more (frequency converters, VSD).
- Experience with Triol VSD/VFD is preferred. Experience in Artificial Lift Operations is preferred."
- Possession of complex measuring instruments (oscilloscope, megohmmeter, network analyzer, etc.).
- Skills of organization of commissioning works, in repairing and restoring of VSD/VFDs. Computer proficiency is required.
- Previous Customer facing experience preferred.
- Required skills in google docs, exels tables, Power Point presentations, etc.
- Technical English - С1 or above.
- Valid international passport, B-category driver's license.
- Electrical safety certificate above 1000 V, certificate permitting work on offshore platforms is welcome.
- Readiness for business trips up to 1 month. Willingness to travel within the United States.
- Possibility of business trips to Europe, Canada, Mexico is an obligatory requirement.
- Ability to lift up to 60 pounds
- Maintain effective working relationships with other employees and customers in the region.
- Able to understand and follow routine verbal and written instructions
Working Conditions
- Able to work a flexible schedule, work long hours and/or irregular hours, travel on-call with short notice and, from time to time, work in extreme weather conditions.
- Pass a background check, physical examination and drug screen
- Hiring in-house, full-time.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
About Us
Triol is an international manufacturer of high-tech and innovative equipment: low-voltage and medium-voltage frequency converters, submersible equipment control stations, telemetry systems and unique oil production installations.
We have been working on the power electronics market for almost 30 years, performing a full cycle of work - from the development and production of equipment to sales and implementation at the Customer.
Our production sites and representative offices are located in Ukraine, Poland, USA, Latin America and Middle East.
We have more than 600 implementations of our products in Europe, USA, Canada, Latin America, Asia, Ukraine, Africa, China. More than 500 highly qualified professionals work on the creation of our unique products.
