Senior Customer Success Manager

2 weeks ago

nashville, United States Clarus Care Full time

Clarus Care is an innovative Technology Company changing the way patients interact with doctors and their staff. We are a leader in Healthcare Communication Technology that improves call management with cutting-edge technology. By providing automated, cloud-based communication tools to Physician Practices throughout the United States, Clarus elevates the patient experience and streamlines communication.


Clarus is looking for a SENIOR CUSTOMER SUCCESS MANAGER (CSM) who’s interested in a unique opportunity to be at the forefront of Healthcare innovation.


The Senior Customer Success Manager (CSM) at Clarus will play a pivotal role in driving our mission to revolutionize patient communication within large Healthcare Systems. Our product, a sophisticated Call Management Solution, is designed to enhance both daytime and after-hours patient interactions. As a Senior CSM, you will be responsible for meeting the needs of new customers during onboarding and throughout their lifetime with Clarus.


SALARY ---> $80K - $100K Base Salary DOE

BONUS ---> Annual Bonus Potential (10%) + Quarterly Bonus Potential (5%)

LOCATION ---> Nashville, TN (Clarus HQ)



WHY WILL YOU LOVE THIS SENIOR CSM ROLE WITH CLARUS?


  • High Visibility: This role will work directly with Corporate Level Executives and Stakeholders of high-level customers


  • Make An Impact: This role will act as a bridge between the company and its customers, providing guidance, support, and solution optimizations



WHY WILL YOU LOVE WORKING AT CLARUS?

  • Work for a Company that is on the cutting-edge of Healthcare Communication Technology


  • Work for a Company that is making a difference in the ever-changing Healthcare Industry


  • In the 1st year of employment, you will receive 10 PTO Days


  • Unlimited time off after your 1st year of employment


  • Health Benefits (Medical/Dental/Vision); 401K Match; Insurance



HOW WILL YOUR SUCCESS BE MEASURED YOUR FIRST YEAR?

  • Did you ensure that Clarus customers saw ongoing value, leading to Contract Renewals, and were you able to identify the potential for expanding the scope of services or products used by those same Clarus customers?


WHAT ARE WE LOOKING FOR IN A SENIOR CSM LIKE YOU?


  • 5+ years of experience in a fast-paced Customer Success environment with a SaaS Platform (Healthcare Industry experience PREFERRED but NOT REQUIRED)


  • Proven track record at achieving measurable results – either Sales Team quotas or Customer Service benchmarks (*NO SALES QUOTA IN THIS ROLE THOUGH)


  • Ability to travel up to 10 days per month, to customer sites, events, and off-site meetings in the United States


  • Availability and flexibility to address customer issues and needs as they come up during overnights and weekends


  • Someone who is naturally curious and interested in understanding the “Why?” behind things


  • Someone who is a Subject Matter Expert (SME) in the Clarus product and who can “boil things down” when explaining things to Clarus customers


  • Strong technical background with experience in working directly with customers representing SaaS solutions


  • Experience working in a fast-paced environment and ability to rapidly learn new technologies


  • Demonstrate critical thinking skills, which translate into helping customers achieve their objectives while ensuring the Company delivers on its goals


  • Self-starter who takes initiative, who has the ability to work autonomously and initiate solutions, and who demonstrate critical thinking skills, which translate into helping customers achieve their objectives while ensuring the Company delivers on its goals


  • MAJOR PLUS: Someone who has experience in Practice Management and who wants to come to the Vendor side of things



WHAT MAKES CLARUS CARE A COMPELLING “NEXT STEP” IN YOUR CAREER JOURNEY?


Joining Clarus Care as a Senior Customer Success Manager (CSM) offers a unique opportunity to be at the forefront of Healthcare innovation. You will play a crucial role in transforming how large Healthcare Systems manage patient communications, thereby directly impacting patient satisfaction and operational efficiencies. With Clarus Care, you will not only contribute to shaping the future of Healthcare Communication Solutions, but also have the chance to grow professionally in a dynamic, supportive environment that values creativity and problem-solving. Curious? Does that something like you and something you’re looking for? Then apply today and we’ll be in touch



GENERAL NOTICE: Successful completion of a Drug Screen prior to employment is part of our Background Check Process, which includes Medical and Recreational Marijuana. By supplying your Phone Number, you agree to receive communication via Phone or Text. By submitting your Application, you are confirming that you are Legally Authorized to work in the United States.

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