Event Monitoring Engineer

4 weeks ago

baltimore, United States Lumen Solutions Group Inc. Full time

JOB TITLE: Event Monitoring Engineer - Dynatrace


Job Description:


This role supports the First-to-Know capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event management at ***. Event Monitoring Engineers monitor the performance and capacity of enterprise-wide systems, applications and critical business processes using a variety of tools to identify hardware, software, and environmental anomalies. The successful candidate will proactively look for ways to improve processes, look for inefficiencies, and document new processes as they evolve.

This role will require shift work.

The *** Technology Operation Center covers a 24/7 operation, and members are asked to be flexible in providing coverage outside of their normal shift hours, when the need arises. Position is for full time employment and can be performed fully remote.

Responsibilities include:

• Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools

• Support a 24x7 system monitoring service to proactively identify and assess problems

• Provide oversight, coordination, and visibility for critical business processes

• Perform system health checks

• Identify, investigate, verify, report, communicate, and escalate critical events

• Review device logs documentation and analysis

• Develop runbooks for repeatable processes

• Will follow basic triage steps, monitor production systems, and assure their high availability

• Facilitate and coordinate the necessary IT response to system problems

• Provide event management and problem management support to service owners and IT managers

• Coordinate and facilitate conference bridges as part of even management

• Author reports, participate in incident review meetings, participate in active incident and problem management activities, routinely follow up on long-term problems, prepare data for status/findings presentations, prepare flowcharts and draft process documents for team activities.

• Communicate to stakeholders; support and facilitate open communication between all stakeholders.


Required Qualifications:

• Experience: 5 years software, hardware and/or systems engineering related experience and at least 2 years in a NOC/TOC, Command Center roles.

• 3+ years IT experience and understanding of performance monitoring tools

• 3+ years Dynatrace monitoring experience

• 2+ years operating in a command center in an Event Monitoring/Event Management role

• Ability to assess and monitoring events and respond or escalate accordingly

• Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, and database

• Strong analytical skills and able to collate and interpret data from various sources.

• Strong communicator, both verbal and written, with a natural aptitude for collaboration.


Desired Qualifications:

• 3+ years’ experience working with Splunk, SCOM, SolarWinds or other performance monitoring tools.

• Process engineering or process management experience.

• Experience working in a ServiceNow environment.

• Experience reporting against and managing to Service Level Agreements (SLAs).


Education Level: Bachelor's Degree

In Lieu of Education: In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications: ITIL Foundations v3 within 180 Days Pref

  • Event Monitoring Engineer

    4 weeks ago

    baltimore, United States Lumen Solutions Group Inc. Full time

    JOB TITLE: Event Monitoring Engineer - DynatraceJob Description:This role supports the First-to-Know capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event management at ***. Event Monitoring Engineers monitor the performance and capacity of enterprise-wide systems, applications and critical...

  • Event Monitoring Engineer

    3 months ago

    Baltimore, United States Lumen Solutions Group Inc. Full time

    JOB TITLE: Event Monitoring Engineer - DynatraceJob Description:This role supports the First-to-Know capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event management at ***. Event Monitoring Engineers monitor the performance and capacity of enterprise-wide systems, applications and critical...

  • Event Security

    3 months ago

    Baltimore, United States Oak View Group Full time

    Oak View Group - CFG Bank Arena [Safety Officer / Security Guard] As an Event Security Officer at Oak View Group, you'll: Circulate among guests and/or employees to preserve safety, order and to protect the venue property; Monitor and authorize entrance and departure of employees, guests, and other persons to guard against theft and maintain security and...

  • Event Security

    2 days ago

    Baltimore, United States Oak View Group Full time

    Oak View Group - CFG Bank Arena [Safety Officer / Security Guard] As an Event Security Officer at Oak View Group, you'll: Circulate among guests and/or employees to preserve safety, order and to protect the venue property; Monitor and authorize entrance and departure of employees, guests, and other persons to guard against theft and maintain security and...

  • Event Security

    3 weeks ago

    Baltimore, United States Oak View Group Full time

    Oak View Group: Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...

  • Event Security

    2 months ago

    Baltimore, United States Oak View Group Full time

    Oak View Group: Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...

  • Event Security Specialist

    3 weeks ago

    Baltimore, Maryland, United States Oak View Group Full time

    Oak View Group: Event Security RoleOak View Group is a leader in venue development, management, and premium hospitality services for the live event industry. Our 360-degree solution set includes a collection of world-class owned venues and a client roster of influential, highest attended arenas, convention centers, music festivals, performing arts centers,...

  • User Activity Monitoring Analyst

    3 weeks ago

    Baltimore, United States Tays, Inc. Full time

    Opportunity: TAYS is seeking an experienced User Activity Monitoring Analyst to join our dynamic team! The successful candidate will possess deep expertise in ForcePoint as well as User Access Monitoring and Data Loss Prevention. This role requires a strong understanding insider threat monitoring, the ability to identify, analyze, and report anomalies. This...

  • Event Security Team Lead

    4 weeks ago

    Baltimore, Maryland, United States Oak View Group Full time

    About Oak View GroupOak View Group is the leading force in venue development, management, and premium hospitality services for the live event industry. Our 360-degree solution set offers an unparalleled experience for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers,...

  • Clinical Engineer

    22 hours ago

    Baltimore, United States Johns Hopkins HealthCare Full time

    Clinical Engineer Location: Baltimore MD (On-Site) Summary: Performs project work, design, modification, fabrication and installation of existing and newly acquired clinical engineering equipment and systems. Provides assistance to clinical areas assuring that such equipment and systems meet established operation and performance standards. Reviews selected...

  • Clinical Engineer

    19 hours ago

    Baltimore, United States Johns Hopkins Medicine Full time

    Apply Refer a Friend Back Share This Page Share on Facebook Share on Twitter Share on LinkedIn Share via Email Job Details Requisition #: 645836 Location: Johns Hopkins Health System, Baltimore, MD 21201 Category: Non-Clinical Professional Schedule: Day Shift Employment Type: Full TimeClinical Engineer Location: Baltimore MD (On-Site) Summary:...

  • Director of Engineering

    3 weeks ago

    Baltimore, United States iSoftTek Solutions Inc Full time

    Director of Engineering Full Time (On-site) M-F, 9:00 AM – 5:30 PM Job Summary The Director of Engineering is responsible for overseeing the day-to-day operations of the Engineering division. Under their leadership, the Engineering division will scale and grow to meet the needs of our expanding client base in the permanent installation and Themed...

  • Electrical Engineer

    4 weeks ago

    Baltimore, United States Actalent Full time

    Job Title: Electrical EngineerJob DescriptionWe are seeking an Electrical Engineer with over 3 years of experience to join our team. The ideal candidate will possess an EIT certificate or be eligible to obtain one and have a strong working knowledge of building systems and codes. You will be responsible for performing various aspects of electrical...

  • Area Construction Engineer

    6 months ago

    Baltimore, United States Maryland Transit Administration Full time

    Description Career Service ** Open to All Qualified Candidates** **OPEN UNTIL FILLED** This is a position specific recruitment. The resulting list of eligible candidates will be used to fill this Maryland Port Administration (MPA) position/function only. All interested persons will need to re-apply for any future recruitment conducted for this...

  • Hospital Engineer

    3 months ago

    Baltimore, United States University of Maryland Medical System Full time

    Job DescriptionCompany Description“Your Health, Our Passion: The Medical Heart of Maryland”Welcome to Baltimore, Maryland - a vibrant city full of opportunity and culture! Located on the beautiful Chesapeake Bay, it is a city known for its' rich history, diverse neighborhoods, and thriving arts and entertainment districts. Steeped in history with...

  • Hospital Engineer

    2 months ago

    Baltimore, United States University of Maryland Medical System Full time

    “Your Health, Our Passion: The Medical Heart of Maryland”Welcome to Baltimore, Maryland - a vibrant city full of opportunity and culture! Located on the beautiful Chesapeake Bay, it is a city known for its' rich history, diverse neighborhoods, and thriving arts and entertainment districts. Steeped in history with iconic landmarks, such as Fort McHenry,...

  • Hospital Engineer

    2 months ago

    Baltimore, United States University of Maryland Medical System Full time

    “Your Health, Our Passion: The Medical Heart of Maryland”Welcome to Baltimore, Maryland - a vibrant city full of opportunity and culture! Located on the beautiful Chesapeake Bay, it is a city known for its' rich history, diverse neighborhoods, and thriving arts and entertainment districts. Steeped in history with iconic landmarks, such as Fort McHenry,...

  • Hospital Engineer

    4 weeks ago

    baltimore, United States University of Maryland Medical System Full time

    “Your Health, Our Passion: The Medical Heart of Maryland”Welcome to Baltimore, Maryland - a vibrant city full of opportunity and culture! Located on the beautiful Chesapeake Bay, it is a city known for its' rich history, diverse neighborhoods, and thriving arts and entertainment districts.Steeped in history with iconic landmarks, such as Fort McHenry,...

  • Hospital Engineer

    4 weeks ago

    baltimore, United States University of Maryland Medical System Full time

    “Your Health, Our Passion: The Medical Heart of Maryland”Welcome to Baltimore, Maryland - a vibrant city full of opportunity and culture! Located on the beautiful Chesapeake Bay, it is a city known for its' rich history, diverse neighborhoods, and thriving arts and entertainment districts.Steeped in history with iconic landmarks, such as Fort McHenry,...

  • Data Engineer

    1 week ago

    Baltimore, United States Robert Half Full time

    This is a full-time direct hire role that requires being onsite 2 days a week in Baltimore, MD. The position includes full benefits.Overview:A Senior Data Engineer is responsible for building and optimizing data pipelines, designing, and maintaining scalable systems for data storage and processing. This role will collaborate closely with product leaders,...