Production Specialist
2 weeks ago
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
-
Product Marketing Specialist
4 weeks ago
Atlanta, Georgia, United States ABB Full timeAbout the RoleWe are seeking a skilled Product Marketing Specialist to join our team at ABB. As a Product Marketing Specialist, you will be responsible for implementing product marketing strategies in line with global product strategy to meet business objectives.Key ResponsibilitiesLead and manage commercialization efforts of planned product launches and...
-
Automotive Product Specialist
3 weeks ago
Atlanta, Georgia, United States Hayes Chrysler Dodge Jeep Ram of Gainesville Full timeUnlock Your Sales PotentialJoin Hayes Chrysler Dodge Jeep Ram of Gainesville as a Sales Associate/Product Specialist and take the first step towards a rewarding career in sales. With a focus on customer satisfaction and a competitive compensation plan, you'll have the opportunity to thrive in a dynamic and fast-paced environment.Key Responsibilities:Product...
-
Production Specialist L2
4 weeks ago
Atlanta, United States Diverse Lynx Full timeProduction Specialist L2 Location: Atlanta, GA (Onsite) Contract/Full Time Experience Required: 4-6 Years Description: Good communication (Written English). Experience with Transaction Monitoring and reviews process Excellent written and oral communication skills Demonstrated strong attention to detail. Experience collecting, interpreting, updating and...
-
Vending Product Specialist
14 hours ago
Atlanta, Georgia, United States Levy Sector Full timeAt Levy, we're dedicated to delivering exceptional experiences through unbridled creativity, custom strategies, impeccable service, and a true passion for great food.We're hiring for a Vending Product Specialist position at the Mercedes Benz Stadium, where you'll play a vital role in providing vending products and services to our customers.As a Vending...
-
Senior Product Support Specialist
1 month ago
Atlanta, Georgia, United States Home Depot Management Company, LLC Full timeJob SummaryThe Senior Product Support Specialist is responsible for handling and resolving complex technical issues, providing expert-level support to customers, and collaborating with cross-functional teams to drive business outcomes. This role requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced...
-
Regional Product Sales Specialist
2 weeks ago
Atlanta, United States Model 1 Commercial Vehicles Full timeJoin our dynamic team as a Regional Product Sales Specialist and advance your sales career! In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. As a key member reporting directly to the Regional Vice President of Sales, the Regional Product Sales Specialist will...
-
Regional Product Sales Specialist
2 weeks ago
atlanta, United States Model 1 Commercial Vehicles Full timeJoin our dynamic team as a Regional Product Sales Specialist and advance your sales career! In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. As a key member reporting directly to the Regional Vice President of Sales, the Regional Product Sales Specialist will...
-
Regional Product Sales Specialist
2 weeks ago
atlanta, United States Model 1 Commercial Vehicles Full timeJoin our dynamic team as a Regional Product Sales Specialist and advance your sales career! In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. As a key member reporting directly to the Regional Vice President of Sales, the Regional Product Sales Specialist will...
-
Technical Product Specialist
2 weeks ago
Atlanta, United States Danfoss LLC Full timeTechnical Product Specialist - Semi-hermetic Reciprocation CompressorsRequisition ID: 40735Job Location(s): GA, USForest City, NC, USEasley, SC, USFlorida, USBaltimore, MD, US Job Description Danfoss BOCK is growing our team here in North America and we're looking for an experienced Product Specialist to join our sales team. The Technical Product...
-
Production Specialist
2 weeks ago
Atlanta, United States SysTechCorp Inc Full timeRole PurposeThe purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.DoSupport process by managing transactions as per required quality standardsFielding all incoming help requests from clients via telephone and/or emails in a courteous...
-
Production Specialist
2 weeks ago
Atlanta, United States SysTechCorp Inc Full timeRole PurposeThe purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.DoSupport process by managing transactions as per required quality standardsFielding all incoming help requests from clients via telephone and/or emails in a courteous...
-
Atlanta, United States Kemira Full timeKemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. Learn...
-
Product Stewardship
2 months ago
Atlanta, United States Kemira Full timeJob DescriptionJob DescriptionKemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive...
-
Premium Support Product Specialist II
1 month ago
atlanta, United States TransPerfect Full timeWho We Are:TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation,...
-
Premium Support Product Specialist II
1 month ago
Atlanta, United States TransPerfect Full timeWho We Are:TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation,...
-
Product Manager
3 weeks ago
atlanta, United States Shya Workforce Solutions Full timeA mid-career product evangelist or technology project/product manager with a track record of identifying business needs and transforming them into scalable solutions will do well on this team. We are looking for a hybrid technologist. The ideal candidate should be familiar with technology lifecycles, IT platform administration, and change management....
-
Product Manager
3 weeks ago
Atlanta, United States Shya Workforce Solutions Full timeA mid-career product evangelist or technology project/product manager with a track record of identifying business needs and transforming them into scalable solutions will do well on this team. We are looking for a hybrid technologist. The ideal candidate should be familiar with technology lifecycles, IT platform administration, and change management....
-
Product Manager
3 weeks ago
Atlanta, United States Shya Workforce Solutions Full timeA mid-career product evangelist or technology project/product manager with a track record of identifying business needs and transforming them into scalable solutions will do well on this team. We are looking for a hybrid technologist. The ideal candidate should be familiar with technology lifecycles, IT platform administration, and change management....
-
Product Manager
3 weeks ago
atlanta, United States Shya Workforce Solutions Full timeA mid-career product evangelist or technology project/product manager with a track record of identifying business needs and transforming them into scalable solutions will do well on this team. We are looking for a hybrid technologist. The ideal candidate should be familiar with technology lifecycles, IT platform administration, and change management....
-
CIP Production Specialist
1 month ago
Atlanta, Georgia, United States Publix Full timeJob SummaryWe are seeking a highly skilled CIP Operator, PM, Bakery to join our team at Publix. As a key member of our production team, you will be responsible for ensuring the cleanliness and sanitation of our bakery equipment and environment.Key ResponsibilitiesSet up production rooms as required for efficient production.Dispense and use chemicals safely...