Client Services Team Lead

3 weeks ago

houston, United States The Law Office of Bryan Fagan Full time

The Law Office of Bryan Fagan offers an environment where you feel supported and appreciated at every corner. We value our employees and strive to give you the best work-life balance in a team-based environment.

Join a Family Law firm the treats you like Family


About the Role:

The Intake Lead (Client Services) at The Law Office of Bryan Fagan is responsible for overseeing the day-to-day operations of the Intake Receptionist (Client Services) Team. This department is the first point of contact for our potential clients. The Lead will ensure a seamless client intake process. This role requires exceptional organizational skills, the ability to supervise a team of Intake Receptionist, and be proficient in communication to maintain a high standard of client service. The Intake Lead will serve as a key liaison between potential clients and the law firm, ensuring that inquiries are handled efficiently.


Responsibilities:

  • Oversee a team of Intake Receptionist, providing guidance, training, and support to maintain high performance and compliance with firm policies.
  • Conduct regular one-on-one meetings with team members to review performance, provide feedback, and develop professional growth plans.
  • Manage scheduling to ensure adequate coverage during peak periods and that all team members meet daily goals.
  • Monitor and improve team morale, creating a positive work environment.
  • Other duties as assigned.


Required Qualifications:

  • Minimum 3-5 years of experience in a client intake or high volume customer service role, with at least 2 years in a lead or supervisory capacity.
  • Education: Bachelor's degree or equivalent experience preferred.
  • Experience in a legal environment, preferably in a law firm, is highly desirable. Skills:
  • Strong leadership and team management skills with the ability to inspire and motivate a team.
  • Excellent verbal and written communication skills, including the ability to handle difficult conversations with professionalism.
  • High level of attention to detail and organizational skills.
  • Proficiency with client management systems (CMS), CRM platforms, and Microsoft Office Suite (Word, Excel, Outlook).
  • Analytical skills to generate reports and improve performance metrics.


Pay range and compensation package:

Pay is determined based on experience


Equal Opportunity Statement:

We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued

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