Concierge of Hospitality and Retail Sales

3 weeks ago

los angeles, United States SAVAS Full time

Company Overview:

Savas, founded in 2015 by designer Savannah Yarborough in Nashville, Tennessee, has established itself as a premier name in luxury leather and suede outerwear. Known for exquisite craftsmanship and attention to detail, Savas caters to a discerning clientele that includes celebrity clients from all over the world.  With a commitment to quality and a deep appreciation for artistry, Savas continues to redefine modern outerwear, solidifying its place as a leader in the fashion industry. The website for the brand is www.ateliersavas.com.


Job Description:

We are seeking a self-starter with an entrepreneurial mindset who understands both sales and hospitality. Our customers are unique; many are self-made individuals who value the experience of purchasing a Savas jacket as much as they do wearing it for years. We refer to our clients as "modern legends," and we believe that clienteling is an art form as important as the craftsmanship behind each garment. We need someone who appreciates this exchange and can elevate it to new heights.

In Los Angeles, a destination shopping city, our store does not rely on walk-in traffic. Therefore, this individual must blend exceptional customer relationship skills with strategic methods for building a referral business, ensuring we not only retain existing clients but also expand our network.


Position Summary:

This position will be responsible for developing and executing comprehensive sales and hospitality strategies that align with our brand vision and drive revenue growth. This role requires a strategic thinker with a passion for luxury retail and the ability to lead high-performing teams. You will need a “sky’s the limit” mindset, as this position has no cap on revenue and is commission-based.

Here’s a more concise version of the job descriptions:


Key Responsibilities:

  • Client Concierge Services: involve greeting clients warmly and providing personalized service, including product information and store tours. You will handle inquiries, special orders, and delivery services to enhance customer loyalty, while also building long-term relationships through database management, VIP invitations, and follow-ups. Acquiring new customers via online leads, referrals, and social media will be essential.
  • Personal Styling, you will offer expert styling advice based on client preferences and body types, curating personalized shopping experiences with tailored wardrobe selections. Staying updated on fashion trends will allow you to provide informed recommendations and collaborate with clients to create cohesive outfits.
  • Sales Strategy Development: you will develop and implement strategic sales plans to drive revenue and identify new business growth opportunities. Utilizing clienteling techniques, you will foster loyalty and encourage repeat business while organizing exclusive events to strengthen client relationships.
  • Referral Business Building: you will execute strategies to generate referrals and expand the customer network, engaging clients to encourage word-of-mouth marketing and testimonials. Staying informed about industry trends and analyzing customer feedback will enhance overall services as part of Market Research.
  • Inventory Management: You will need to develop a deep understanding of Savas products, including their materials and craftsmanship, to educate clients effectively. Assisting with ensuring product availability meets client demand, while collaborating on stock management will be crucial.
  • Team Collaboration: create an inspiring store environment, sharing insights for continuous improvement. You will track sales performance and client engagement metrics as part of Sales Reporting, using data to inform strategic decisions and run specific reports.

Finally, you will represent the Savas brand with integrity, advocating for it in the community at networking events to enhance brand visibility and loyalty.


Qualifications:

  • Bachelor’s degree preferred.
  • 3+ years of experience in luxury retail or hospitality.
  • Proven track record of driving sales growth and exceptional customer service.
  • Enthusiasm for style with high personal standards and attention to detail.
  • Strong interpersonal skills and a passion for building personal connections.
  • Self-starting attitude with a collaborative team spirit.
  • Proficiency in POS (Shopify) retail software.
  • Proficient in Microsoft Office (Excel, Powerpoint, Word etc.)
  • Must be available to work flexible hours, including weekends, evenings, and potentially holidays.
  • Tailored clothing experience is a plus.
  • A love for music and leather jackets, along with strong personal style.
  • Fluency in English is required; a second language is a plus.


What We Offer:

  • Competitive salary and commission structure.
  • Opportunities for professional development and career growth within the luxury retail sector.
  • Employee discounts on luxury products and styling services.
  • A dynamic and supportive team environment, fostering creativity and collaboration.


Application Process:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and vision for driving sales and marketing in luxury retail.


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