Cygnus Professionals Inc. | Client Technologies Specialist
1 week ago
Top 3 Skills:
Desktop Support
Help Desk Support
Customer Support
Job Description
50%: Customer service skills to include phone support and ticket support.
40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function
10%: Analyze operations and arrange components into logical sequences.
Ability to remote into systems to assist in call resolution.
Monitors state network and state applications for completion and errors. Reports errors according to SOP’s.
Acts as an extension to the Service Desk taking after hour’s calls to assist with troubles.
Enters all calls into an internet-based tracking system, Assyst.
Discriminates between critical and non-critical jobs and contacts programmers as necessary.
Browse pending, ongoing, and completed RFC’s, to keep a general knowledge of changes occurring, or that have been completed.
Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook. Document any other hardware problems in a similar manner.
Mounts input tapes on the IBM system. Also, removes used output tapes from the loaders and file in the racks.
Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst.
Required Skills:
Ability to follow written and oral instructions
Ability to lift 35 lbs.
Operating Systems:
Windows 10, Intermediate
Microsoft Office 365, Beginner
Hardware:
PC/Laptop, Intermediate
Preferred Skills:
Operating System
Mainframe (application), Beginner
-
Augusta, Maine, United States Cygnus Professionals Inc. Full timeAt Cygnus Professionals Inc., we are seeking a skilled and dedicated Technical Support Specialist to join our team. The ideal candidate will have excellent customer service skills, strong technical knowledge, and the ability to work independently in a fast-paced environment.The estimated annual salary for this position is $60,000-$80,000 based on industry...
-
Enterprise Security Risk Manager
22 hours ago
Augusta, Maine, United States Cygnus Professionals Inc. Full timeJob SummaryCygnus Professionals Inc. is seeking an experienced Enterprise Security Risk Manager to join our team. As a key member of our cybersecurity unit, you will be responsible for identifying and mitigating potential security risks across our enterprise.About the RoleThis is a challenging and rewarding role that requires a deep understanding of security...
-
Client Technologies Specialist
1 week ago
Augusta, United States Cygnus Professionals Inc. Full timeTop 3 Skills:Desktop SupportHelp Desk SupportCustomer SupportJob Description50%: Customer service skills to include phone support and ticket support.40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function10%: Analyze operations and arrange components into logical...
-
augusta, United States Cygnus Professionals Inc. Full timeTop 3 Skills:Team LeadershipVulnerability ManagementApplication TestingEndpoint Security/Incident ResponseMINMUM QUALIFICATIONS:Years of Relevant Experience: 10 years of information security experience, with a focus on risk analysis, vulnerability assessment, and security testing within an enterprise environment. The ideal candidate will have knowledge of...
-
Client Technologies Specialist
3 weeks ago
Augusta, United States ProSearch Maine Full timeContract Augusta, Maine Location: Augusta, Maine Type: Contract Job #19819 Client Technologies Specialist Location: Augusta, ME (Onsite) Our client is seeking a Client Technologies Specialist to provide exceptional customer service and technical support in a fast-paced environment. This role is ideal for someone skilled in desktop support, inventory...
-
Client Technologies Specialist
3 months ago
Augusta, United States ProSearch Maine Full timeContract Augusta, Maine Location: Augusta, Maine Type: Contract Job #19721 Job Title: Client Technologies Specialist Location: Hybrid in Augusta, ME (Onsite one day every two weeks) Top 3 Required Skills: Hardware/Software Troubleshooting Customer Service Self-Motivated and Self-Directed Job Overview: Our client is seeking a Client Technologies...
-
Technology Solutions Specialist
1 week ago
Augusta, Maine, United States MasTec Advanced Technologies Full timeOverviewMasTec Advanced Technologies is a leader in last mile fulfillment services for the deployment and installation of technology and devices. We safely deliver, install and support an array of consumer and commercial products, creating a high-quality customer experience in every interaction.We are looking for a skilled Technician to join our team. As a...
-
Security Operation Center Analyst
3 days ago
Augusta, United States Cygnus Professionals Inc. Full timeTop 3 Skills:Team LeadershipVulnerability ManagementApplication TestingEndpoint Security/Incident ResponseMINMUM QUALIFICATIONS:Years of Relevant Experience: 10 years of information security experience, with a focus on risk analysis, vulnerability assessment, and security testing within an enterprise environment. The ideal candidate will have knowledge of...
-
System Analyst
4 weeks ago
augusta, United States Cygnus Professionals Inc. Full timeTop 3 SkillsKnowledge of Systems Engineering / Requirements Gather & Concept of OperationsExperience with IT RFPs and Contracts / Knowledge of Transportation SystemsCommunication with Technical and Non-Technical StaffJob DescriptionRequired Skills: Solid understanding of networking/distributed computing environment concepts.Understands principles of routing...
-
System Analyst
4 weeks ago
Augusta, United States Cygnus Professionals Inc. Full timeTop 3 SkillsKnowledge of Systems Engineering / Requirements Gather & Concept of OperationsExperience with IT RFPs and Contracts / Knowledge of Transportation SystemsCommunication with Technical and Non-Technical StaffJob DescriptionRequired Skills: Solid understanding of networking/distributed computing environment concepts.Understands principles of routing...
-
System Analyst
4 weeks ago
augusta, United States Cygnus Professionals Inc. Full timeTop 3 SkillsKnowledge of Systems Engineering / Requirements Gather & Concept of OperationsExperience with IT RFPs and Contracts / Knowledge of Transportation SystemsCommunication with Technical and Non-Technical StaffJob DescriptionRequired Skills: Solid understanding of networking/distributed computing environment concepts.Understands principles of routing...
-
Augusta, United States Knowledge Services Full timeOverview Knowledge Services is seeking a 3rd shift - Desktop Support/Client Technologies Specialist for a contract through the end of June 2025 (likely for extension) with the State of Maine Office of Technology. Work Location: Hybrid. Onsite in Augusta, ME twice a month (every other Wednesday). Work schedule Sundays through Thursdays from 11pm - 8am...
-
Client Technologies Specialist 1 ME
3 weeks ago
augusta, United States TalentBurst Full timeClient Technologies Specialist 1 Augusta, ME 04333 7+ Months Work Location: Onsite 100% Top 3 Skills: Customer Service Desktop Support Inventory Control Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment. Make recommendations on functional and technical...
-
Client Technologies Specialist 1 ME
3 weeks ago
Augusta, United States Talentburst Full timeClient Technologies Specialist 1If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Augusta, ME 04333 7+ Months Work Location: Onsite 100% Top 3 Skills: Customer Service Desktop Support Inventory Control Assist in coordination of testing changes, upgrades and new software...
-
Electrical Lighting Specialist
6 days ago
Augusta, Maine, United States M.C. Dean, Inc. Full timeAbout M.C. Dean, Inc.">M.C. Dean, Inc. is a leading provider of electrical and technology solutions for various industries. As an Electrical Lighting Specialist, you will be responsible for ensuring the safe and efficient operation of our clients' lighting systems.">Job Description">
-
Lead Installer
3 weeks ago
Augusta, United States Air Conditioning Specialist Full timeJob DescriptionJob DescriptionResidential New Construction Lead HVAC Installer - Augusta, GA$25 - $30 per hour plus commissionThis position is performance-based pay and has the opportunity to make $80,000 - $90,000+ per year.Job Description:Air Conditioning Specialist, Inc. is looking for a RNC HVAC Installer. As an RNC Installer, you'll be responsible...
-
Client Technologies Specialist 1 ME
7 days ago
augusta, United States TalentBurst Full timeClient Technologies Specialist 1 Location: Augusta, ME Onsite twice a month (every other Wednesday). Work schedule Sundays through Thursdays. Duration: 7+ Months Contract Top 3 Skills: Desktop Support Help Desk Support Customer Support Job Description: 50%: Customer service skills to include phone support and ticket support. 40%: Work with monitoring tools....
-
Client Technologies Specialist 1 ME
6 days ago
augusta, United States TalentBurst Full timeClient Technologies Specialist 1 Location: Augusta, ME Sundays through Thursdays. Duration: 7+ Months Contract 80% Remote and Onsite twice a month (every other Wednesday). Work schedule Top 3 Skills: Desktop Support Help Desk Support Customer Support Job Description: 50%: Customer service skills to include phone support and ticket support. 40%: Work with...
-
Client Technologies Specialist 1 ME
3 days ago
augusta, United States TalentBurst Full timeClient Technologies Specialist 1 Location: Augusta, ME Sundays through Thursdays. Duration: 7+ Months Contract 80% Remote and Onsite twice a month (every other Wednesday). Work schedule Top 3 Skills: Desktop Support Help Desk Support Customer Support Job Description: 50%: Customer service skills to include phone support and ticket support. 40%: Work with...
-
HVAC Installation Specialist
3 weeks ago
Augusta, Maine, United States Air Conditioning Specialist Full timeJob OverviewWe are seeking a skilled HVAC Installation Specialist to join our team at Air Conditioning Specialist in Augusta, GA. This is an exciting opportunity for a motivated individual to embark on a rewarding career in heating and cooling services.Estimated Salary: $55,000 - $65,000 per year, depending on experience.Job DescriptionAs an HVAC...