TSR Consulting Services, Inc. | Bilingual Customer Service Representative

6 days ago

columbia, United States TSR Consulting Services, Inc. Full time

81053


TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.


Our client, a leading insurance company is hiring a Bilingual-Customer Service Representative. Please ONLY local candidates to Columbia South Carolina. 3-5 years’ experience in Insurance is a MUST. MUST be FLUENT in SPANISH.


Job Hours of operation 7:30am-8:00pm central time. Job Schedule-Some Saturday hours may be required



Work Location: Columbia, South Carolina


Pay: $23-24/hour W2 42-44K


Responsibilities:


  • Role supports the contact center by servicing customers through inbound/outbound calls and emails
  • Ideal candidates thrives in a fast-paced environment, demonstrates attention to detail, excels in communication, and possesses strong problem-solving skills
  • The primary goal is to deliver exceptional customer experiences
  • Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
  • Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner
  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
  • Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
  • Maintain performance and quality standards
  • Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
  • Customer- focused mindset and dedication to providing exceptional service to employees
  • Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus
  • Proficient in computer skills, multi-application navigation and multi-tasking

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