Ad Sales Customer Success Manager

3 weeks ago

new york city, United States Onward Search Full time

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.


We’re looking to hire an Ad Sales Customer Success Manager for a streaming media company. In this role, you will manage the sales cycle from RFP submission through campaign optimization, upselling, and wrap-up while delivering proactive, consultative client service to protect and grow revenue. This client-facing position involves strategic planning, consultative selling, project management, and data-driven storytelling. You will be a key team member, providing reliable support and anticipating solutions to meet evolving client needs.


This is a project opportunity until April 2025. The hybrid role is located in New York, NY.


Ad Sales Customer Success Manager Responsibilities:

  • Cultivate strong client relationships to provide top-tier customer service for advertisers and agency partners.
  • Serve as the primary client liaison, addressing inquiries and managing communication throughout the sales and campaign process.
  • Lead RFP responses and oversee media planning across all buying platforms.
  • Actively participate in client meetings, offering campaign setup, optimization, reporting, and post-campaign reviews to strengthen relationships.
  • Collaborate with internal teams to structure campaigns that align with client KPIs and deliver expected results.
  • Manage all aspects of campaign setup, launch, and activation, including creative production, asset collection, and trafficking.
  • Track campaign performance, making adjustments to media plans as needed to meet client goals.
  • Use insights to identify new opportunities, pitching and closing deals to grow the business.
  • Handle complex projects involving cross-functional collaboration both internally and externally.
  • Serve as a product expert, educating clients on current offerings and recommending optimized solutions tailored to their needs.
  • Analyze and present campaign data, offering insights and actionable recommendations through compelling storytelling.
  • Conduct post-campaign reviews, providing learnings and strategies to drive continued business.
  • Collaborate with teams to ensure billing accuracy and timely delivery of invoices.
  • Adhere to established internal best practices, processes, and operating standards.


Ad Sales Customer Success Manager Requirements:

  • Bachelor’s degree in Sales, Advertising, Marketing, Business, or a related field.
  • 3+ years of experience in digital media planning or buying.
  • Strong knowledge of the digital media industry, with a passion for continued growth.
  • Proficient understanding of advertising performance metrics and the broader ad ecosystem.
  • Proven ability to deliver exceptional customer service.
  • Skilled at turning client needs into actionable recommendations that align with business goals.
  • Ability to craft persuasive sales narratives using data and research.
  • Organized multitasker with keen attention to detail, capable of working independently in a team environment.
  • Experience working effectively across cross-functional teams and management levels.
  • Comfortable working in fast-paced, deadline-driven environments, with strong communication and presentation skills.
  • Proficient in Excel, PowerPoint, and familiar with CRMs, ad servers, and other digital media tools.


Perks & Benefits:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401k Program
  • Commuter Benefit
  • eLearning
  • Education Reimbursement
  • Ongoing Training & Development
  • *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To be considered for Ad Sales Customer Success Manager opportunity, apply now

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