Customer Success Manager

3 weeks ago

new york city, United States Motion Recruitment Full time

Our client, a global digital music service, is actively looking for a Customer Success Manager to join their Ad Sales division in NYC This role is onsite 2 days a week so local candidates are required.


***This is a 6 month initial contract with the opportunity to extend or convert***


This CSM will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue. This client facing role includes strategic planning, consultative selling, project management and data led storytelling


Responsibilities

  • Build deep client relationships to deliver best-in-class customer service to advertiser and agency partners
  • Act as the client’s primary point of contact, fielding requests & questions and communicating directly with clients throughout the sales and campaign lifecycle
  • Own the RFP response and media planning strategy across all buying channels
  • Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups
  • Partner with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes
  • Oversee the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring proper creative trafficking
  • Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives
  • Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business
  • Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and learnings via effective data storytelling
  • Own the post-campaign analysis with learnings and recommendations to drive repeat business


Required Skills & Experience

  • Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business
  • 3+ years of experience in digital media, planning, and/or buying
  • Strong understanding of advertising performance metrics and the advertising ecosstem
  • Strong reputation of providing world class customer service
  • Strong experience in Excel and Powerpoint, with experience working within CRMs, OMSs, ad servers and other digital media tech systems
  • Strong communication and organizational skills

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