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Program Manager

2 months ago

plano, United States HumCap Full time

Customer Success Manager – Plano, TX

Goal(s) of this Position

  • Win customer trust and long-term customer relationships.
  • Service and maintain new and existing assigned customer base.
  • Work within the parameters of the QM System to help company achieve general and company-specific quality efforts and growth goals.

  • Description
  • The Customer Success Manager manages the daily operational business between the customer and company (formerly Inside Sales). She/he is in constant contact with the customers. Customer satisfaction is the focus of the activities. Customer Success Managers manage the customer relationship and are responsible for the commercial terms.
  • They are responsible to «farm» the existing customer relationship to increase customer satisfaction, profitability and to generate growth.


  • Responsibilities
  • Participation in the “Customer Success Team” with combined customer support and developments
  • Enter quote into SAP. Quote review w customer costing/labor OH margin follow-up
  • Communicate PPV with the customer. Tracking extra material charges and unforeseen charges needed to complete project.
  • Receive POs
  • Manage customer order entry within SAP and address exceptions and issues as they arise
  • Updating customer on finished goods deliveries after review with Production Planning
  • Reviewing WO’s and adjusting schedules
  • Perform CTB reviews and resolve shortage report issues
  • Order monitoring/disposition planning and expedite if required
  • Interface and communication between customer and internal functions
  • Perform Dispo Cockpit Operations (DCO). Instruct Customer Buyer to buy for new orders
  • General sales and support administrative tasks
  • Administration of project folders, documents, and information
  • Escort visiting customers
  • Support of complaints and repairs
  • Data entry and disposition of customer contracts
  • Post-Calculation of material and labor costs upon completion of project
  • Creating Pack Slips for customer finished goods
  • Communicate shipment/delivery information to shipping and resolve import/export shipment issues
  • Shipment follow-up (After sales Service)
  • Initiate ECN’s (internal and external)
  • Provide RMA support
  • Maintain overview of all projects including all delivery schedules
  • Dunning Invoice issue resolution
  • Review and action customer owned inventory, slow moving inventory reports and customer pre-pay list
  • Other duties as assigned


  • Required Knowledge Skills and Abilities
  • Thorough knowledge of all aspects regarding the production of electronic, precision mechanical and electromechanical assemblies and subassemblies
  • 3+ years of experience in internal sales/electronics environment
  • ERP (SAP) experience
  • Excellent communication and organizational skills
  • Customer Oriented