Apex Systems | Desktop Support Specialist
5 days ago
Duration: Long-term contract to hire opportunity
Location: Chicago, IL 60606
Pay: $21-24/hr – paid weekly on W2
Schedule: Standard Mon-Fri 8AM-5PM schedule
Position Overview:
- Resolve and respond to customer issues
- Effectively and efficiently apply predefined resolution frameworks, specialized IT system tools with the application of appropriate IT knowledge skills (e.g. troubleshooting) to resolve and respond to customer issues
- Responsible for the management of asset inventory in compliance with defined asset management processes
- Act as resolution point for complex business systems concern and issues
- Maintain, monitor, and administer related computing environments, including directories, systems software, applications software, and management tools
- Participate in the evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations
- Work with the Operational Analyst team to resolve and communicate resolutions to customer inquiries, escalating issues as needed
- Communicate frequently with Management, working to develop personal skills and abilities
Qualifications
- 3+ years of previous IT Desktop/Helpdesk support expeirence
- A+ certification is preferred
- Excellent customer service and communication skills
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