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Desktop Support Specialist

3 weeks ago

Chicago, United States Apex Systems Full time

Duration: Long-term contract to hire opportunity

Location: Chicago, IL 60606

Pay: $21-24/hr – paid weekly on W2

Schedule: Standard Mon-Fri 8AM-5PM schedule

Position Overview:

  • Resolve and respond to customer issues
  • Effectively and efficiently apply predefined resolution frameworks, specialized IT system tools with the application of appropriate IT knowledge skills (e.g. troubleshooting) to resolve and respond to customer issues
  • Responsible for the management of asset inventory in compliance with defined asset management processes
  • Act as resolution point for complex business systems concern and issues
  • Maintain, monitor, and administer related computing environments, including directories, systems software, applications software, and management tools
  • Participate in the evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations
  • Work with the Operational Analyst team to resolve and communicate resolutions to customer inquiries, escalating issues as needed
  • Communicate frequently with Management, working to develop personal skills and abilities


Qualifications

  • 3+ years of previous IT Desktop/Helpdesk support expeirence
  • A+ certification is preferred
  • Excellent customer service and communication skills