FRFS Retail Product Owner

7 days ago

San Francisco, United States Federal Reserve Bank of Kansas City Full time

Company: Federal Reserve Bank of Kansas City

When you join the Federal Reserve - The nation's central bank - you'll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we're building a dynamic and diverse team for our future. Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth - along with a wide range of benefits and perks that support your health, wealth, and life.


Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine Solutions, Fedwire, National Settlement Service (NSS), FedCash, FedACH (Automated Clearing House), Check Services, and the FedNow Service. In 2020, we undertook a strategic effort to transform FRFS from a product and support office framework to a national, enterprise-focused organization. Our North Star strategy is to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States.


We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.


The Federal Reserve Financial Services (FRFS) Technical Payment Systems organization is responsible for software development, quality assurance testing, and day-to-day production operations of a payment product suite which includes Fedwire, Securities, FedACH (Automated Clearinghouse), Check, FedCash, and Fedline products. In this role, the FRFS helps to set the strategic direction for US central bank payment services, coordinates product enhancements impacting the services and their customers, and ensures that operating sites meet service level agreements for resiliency and performance.


As a Product Owner for a portion of the FedACH and Check systems, the Product Owner is aligned with the Lead Product Owner & Business Product Management and understands the product vision, goals, and roadmap. They translate business wants and needs into a prioritized set of requirements by conducting business process analysis, needs assessments, and preliminary cost/benefits analyses to align with a robust information technology roadmap.


Key Activities:

  • Continuously learn about the customer, their business needs, and contribution of the product to their desired outcomes.
  • Work with the Lead Product Owner and Product Management to communicate and reinforce the vision, goals, and product roadmap.
  • Possess enough business and technical knowledge about the product to engage in team discussions.
  • Work closely with architecture, engineering, and quality assurance to ensure the right customer problem is solved.
  • Communicate with both technical and business stakeholders to understand and gather requirements.
  • Decompose and prioritize epics/features into user stories and define detailed test acceptance criteria.
  • Ensure technology-driven and risk-remediation requirements are prioritized to prevent the accumulation of technical debt and other vulnerabilities.
  • Support the team as a subject matter expert representing the business.
  • Support application development with enabler stories.
  • Determine if the work done to complete a story met success criteria and accepts when satisfied.
  • Assist in the analysis of defects and enhancements to determine severity and priority.
  • Contribute to discussions on risks, dependencies, issues, and schedule updates.
  • Ensure agreement on actions to address dependencies between broader FRFS teams.
  • Present working software to stakeholders at team and system demos.
  • Prepare innovative product proposals and messaging for product forums.
  • Utilize data and feedback to make informed decisions and continuously improve the product.
  • Actively monitor product-specific OKRs and manage to targets with stakeholders.
  • Contribute to the elaboration and advancement of the roles and responsibilities for this position.
  • Actively promote Agile behaviors within business, technology, and across FRFS.

Qualifications:

  • Bachelor's degree in computer science, information technology or any technical related field, or equivalent work experience.
  • Typically requires a minimum of 6 years of related experience.
  • Ability to bridge the business/IT divide in a way that establishes rapport and gains understanding.
  • Strong understanding of business requirement development and analysis.
  • Effective problem solver with ability to identify challenges and implement effective solutions.
  • Ability to work independently with minimal oversight and manage multiple deliverables simultaneously.
  • Strong teamwork, leadership, critical thinking, multitasking, and time management skills.
  • Ability to develop deep subject matter expertise for specific products.
  • Ability to understand and resolve blockers and delivery risk quickly.
  • Ability to understand competing priorities across technology and business areas.
  • Excellent written and verbal communication skills.
  • Background in financial services industry, understanding of check and ACH payments.
  • Certified Product Owner in Scrum or SAFe, preferably Advanced level, and recent JIRA experience are highly desirable.

Additional Details:

Locations:

  • Hybrid, on-site requirement will be determined by hiring district.
  • Remote eligibility will be determined by hiring district.

Screening:

This position has additional screening requirements due to the information accessed while performing the job.

Sponsorship:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.


The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization.

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