Learning Design Manager

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies.

Visit our website for more details about Oliver Wyman: www.oliverwyman.com

Job Overview:

We are seeking a highly motivated and skilled Learning Design Manager to join our global L&D team. In this role, you will join our Learning Design Center of Excellence to elevate our internal learning offerings and articulate and radiate their perspective on best-practice learning design within the organization. We’re looking for candidates with deep expertise in instructional design – along with core professional skills in communication, collaboration, and problem-solving.

Your primary responsibility will be to design end-to-end learning journeys that build the capabilities of our internal colleagues. Learning products within those journeys may include in-person programs, virtual live offerings, on-demand digital learning, externally curated courseware, on-the-job support tools, and other innovative products.

In this role, you will report to our Global Head of Learning Design and work closely with our Product, Delivery and Technology teams to ensure our learning solutions are impactful, effective, and engaging. You will build a deep understanding of our audiences via learner needs analysis, determine the learning products that provide the best fit for a variety of objectives, and continuously grow the portfolio of learning products available at the firm.

This is a hybrid role that requires 3 days per week in the office. There is no option to be fully remote.

Responsibilities:

Instructional Design and Development:

• Oversee the design, development, and maintenance of a wide range of learning interventions, including e-learning courses, blended learning programs, virtual instructor-led training (VILT), microlearning modules, and other digital learning assets.
• Apply instructional design principles and adult learning theory to create effective and engaging learning experiences that promote knowledge retention and skill development.
• Ensure the learning content is aligned with established learning objectives, learning outcomes, and assessment criteria.
• Continuously build a perspective on adult learning at Oliver Wyman and syndicate new thinking within the L&D team.

Visual Design and User Experience:

• Collaborate with the visual design team to create visually appealing and user-friendly learning materials, incorporating multimedia elements, infographics, and interactive components.
• Establish and maintain design standards and guidelines for the L&D Department, ensuring a consistent and cohesive visual identity across all learning materials.
• Conduct regular reviews and quality assurance checks on design deliverables to ensure they meet the highest standards of aesthetics, usability, and accessibility.

Technology and Innovation:

• Stay up-to-date with emerging trends and technologies in the field of learning and development, instructional design, and design tools/software.
• Explore and recommend innovative approaches, tools, and platforms to enhance the learning experience and improve learning outcomes.
• Collaborate with IT and Learning technology teams to leverage technology and learning management systems (LMS) for effective content delivery and tracking.

Evaluation and Continuous Improvement:

• Develop and implement evaluation strategies to assess the effectiveness and impact of learning programs and materials.
• Optimally balance effectiveness, velocity, development cost, and technology debt of learning solutions
• Analyze learner feedback, performance data, and key metrics to identify areas for improvement and make recommendations for design enhancements.
• Continuously monitor industry best practices and benchmark against other organizations to ensure the L&D Department remains at the forefront of learning design excellence.

Qualifications:

• Bachelor's or Master's degree in business, education, organizational development, instructional design, human resources, finance, or a related field; or equivalent experience.
• 5-10+ years of experience in learning and development roles or in designer roles in other business functions.
• Proven experience translating product vision and blueprints to effective learning solutions; preferably applying agile methods
• Excellent problem-solving skills demonstrated with a variety of stakeholders and multi-disciplinary teams.
• Strong leadership skills including coaching and providing feedback, managing stakeholders, and driving teams to impact.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Experience with and passion for technology-enabled learning solutions, including LMS, LXP, and authoring tools.
• Passion for learning and development, and a deep understanding of current trends and innovations in this profession.
• Passion for applying generative AI and emerging technologies to improve impact of learning solutions
• Ability to adapt to changing priorities, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Experience working in an agile development environment is a plus.
• Experience in professional services industry is a plus.

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.