Desktop Support Analyst

2 weeks ago


memphis, United States IDR, Inc. Full time

IDR is seeking a Desktop Analyst to join one of our top clients in Memphis. This role involves providing first and second level technical support to end-users for hardware and software issues on desktop computers across the organization. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today


Position Overview/Responsibilities for the Desktop Analyst :


- Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.

- Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.

- Collaborate with IT teams to troubleshoot and resolve escalated incidents.

- Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.

- Manage all endpoint installations and configurations.

- Assist in maintaining and updating inventory of computers and related peripherals.

- This is a 6+ month contract position.


Required Skills for Desktop Analyst :


- Proficiency in working within a Microsoft Azure AD (Entra ID) environment.

- Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.

- Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.

- Competence in supporting MacOS and Apple devices.

- Thorough knowledge of current desktop computer operating systems, particularly Windows.

- Ability to set up and configure computers and printers in a network environment.

- Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.

- Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).

- Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.

- Excellent written and verbal communication skills.

- Exceptional customer service skills.

- Minimum of 3 years of experience in a service desk support role.


What’s in it for you?


- Competitive compensation package

- Full Benefits; Medical, Vision, Dental, and more

- Opportunity to get in with an industry leading organization

- Close-knit and team-oriented culture


Why IDR?


- 25+ Years of Proven Industry Experience in 4 major markets

- Employee Stock Ownership Program

- Medical, Dental, Vision, and Life Insurance

- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row



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