Ascendo Resources | Branch Manager
8 hours ago
Responsibilities:
- Oversee the recruitment, training, and development of branch staff.
- Set clear performance goals and provide coaching to ensure team success.
- Foster a culture of collaboration, customer service excellence, and accountability.
- Serve as the face of the bank in the local community by participating in events and building relationships with customers and community leaders.
- Identify customer needs and recommend appropriate financial products and services.
- Resolve customer complaints and ensure satisfaction with banking services.
- Develop and execute strategies to meet branch sales goals, including loans, deposits, and fee income.
- Build and maintain strong partnerships with internal and external stakeholders to identify new business opportunities.
- Monitor and analyze market trends to adjust strategies and remain competitive.
- Ensure branch operations comply with all bank policies, procedures, and regulatory requirements.
- Oversee cash handling, security procedures, and audits to maintain a safe and efficient environment.
- Manage branch budget, expenses, and resources effectively.
Qualifications:
- Bachelor’s degree in Business, Finance, or a related field (preferred).
- Minimum of 5 years of experience in banking or financial services, with at least 2 years in a supervisory or management role.
- Strong leadership and team management skills.
- Proven ability to achieve sales goals and drive business growth.
- Excellent interpersonal and communication skills.
- Strong problem-solving and decision-making abilities.
- Knowledge of banking products, services, and regulations.
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