Debt Collection Manager

7 days ago

augusta, United States MAU Workforce Solutions Full time

MAU is hiring a Debt Collections Manager for our client in Augusta GA. As a Debt Collector Manager, you will oversee collections operations and lead a dedicated team. We seek a motivated individual with strong customer service skills to help consumers understand and repay their debts while delivering exceptional results. This is a direct-hire opportunity.


Benefits Package:

  • 401k
  • Life insurance
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short term disability
  • Long term disability
  • Paid time off
  • Health savings account
  • Continuous training
  • Growth opportunities


Shift Information:

  • Monday to Friday; 8:00 AM to 5:00 PM


Required Education and Experience:

  • 3+ years of experience in collections
  • 2+ of experience in a team lead or managerial role, preferably within a call center environment


General Requirements:

  • In-depth knowledge of collections practices, laws, and regulations
  • Exceptional verbal and written communication skills, adept at negotiating and persuading customers to resolve outstanding debts
  • Proven leadership abilities to motivate and guide teams toward achieving targets and deadlines
  • Strong organizational and time management skills, capable of prioritizing and managing multiple tasks simultaneously
  • Analytical mindset with the ability to interpret data, identify trends, and make informed, data-driven decisions
  • Proficient in collections software and systems
  • Strong problem-solving skills, able to think creatively and develop innovative solutions to collections challenges
  • Strong attention to detail, ensuring accuracy in all records and communications
  • Excellent interpersonal skills, fostering positive relationships with customers and colleagues
  • Availability for a full-time work schedule, including regular in-person attendance and limited Saturday hours, with a minimum requirement of 40 hours per week


Essential Functions:

  • Develop and implement effective strategies and procedures for collections
  • Lead and manage a team of collections agents, offering guidance, support, and training as needed
  • Monitor and analyze the team's performance, implementing measures to enhance productivity and success rates
  • Review and evaluate delinquent accounts, determining appropriate actions in line with company policies and legal requirements
  • Communicate with customers regarding outstanding debts and payment options
  • Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies
  • Collaborate with cross-functional teams, including legal, finance, and customer service, to address complex or escalated customer issues
  • Prepare and present regular reports on collections activities, providing data and insights to upper management


Physical Requirements:

  • The physical demands outlined here reflect what employees must meet to effectively perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to fulfill these requirements. In this role, employees will frequently sit and engage in phone conversations for extended periods.


MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.


All Applicants must submit to background check and drug screening


Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position


EOE

  • Debt Collection Manager

    2 days ago

    Augusta, United States MAU Workforce Solutions Full time

    MAU is hiring a Debt Collections Manager for our client in Augusta GA. As a Debt Collector Manager, you will oversee collections operations and lead a dedicated team. We seek a motivated individual with strong customer service skills to help consumers understand and repay their debts while delivering exceptional results. This is a direct-hire...

  • Debt Collection Manager

    1 week ago

    Augusta, United States MAU Workforce Solutions Full time

    MAU is hiring a Debt Collections Manager for our client in Augusta GA. As a Debt Collector Manager, you will oversee collections operations and lead a dedicated team. We seek a motivated individual with strong customer service skills to help consumers understand and repay their debts while delivering exceptional results. This is a direct-hire...

  • Debt Collection Manager

    6 days ago

    Augusta, GA, United States MAU Workforce Solutions Full time

    MAU is hiring a Debt Collections Manager for our client in Augusta GA. As a Debt Collector Manager, you will oversee collections operations and lead a dedicated team. We seek a motivated individual with strong customer service skills to help consumers understand and repay their debts while delivering exceptional results. This is a direct-hire...

  • Medical Collections Specialist

    4 weeks ago

    North Augusta, South Carolina, United States Coronis Health Full time

    Job SummaryWe are seeking a highly skilled Medical Collections Specialist to join our team at Coronis Health. As a Medical Collections Specialist, you will be responsible for managing inbound and outbound calls from patients, addressing billing inquiries, and assisting with payment processing and financial assistance programs.Key ResponsibilitiesManage...

  • Assistant Credit Manager

    1 month ago

    Augusta, United States Nutrien Full time

      Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an...

  • Medical Director

    2 weeks ago

    Augusta, Maine, United States KEDPlasma USA Full time

    Job SummaryAs a Medical Director at KEDPlasma USA, you will be responsible for ensuring the safety and well-being of donors through thorough medical evaluations, informed consent, and management of donor reactions. You will operate within the scope of EU Guidance on Good Manufacturing Practice and FDA cGMP 21CFR, providing independent medical judgment and...

  • Consumer Loan Sales Specialist

    4 weeks ago

    Augusta, United States OneMain Financial Full time

    At OneMain , Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. I n the Role * Deliver results related to individual and...

  • Consumer Loan Sales Specialist

    4 weeks ago

    Augusta, Maine, United States OneMain Financial Full time

    Job SummaryAs a Consumer Loan Sales Specialist at OneMain Financial, you will play a critical role in empowering customers to achieve their financial goals. You will be responsible for delivering exceptional customer experiences, developing new relationships, and maintaining existing ones.Key ResponsibilitiesPresent financial solutions to customers based on...

  • Consumer Loan Sales Specialist

    2 weeks ago

    Augusta, Maine, United States OneMain Financial Full time

    About the RoleAt OneMain Financial, we're committed to helping hardworking Americans achieve their financial goals. As a Consumer Loan Sales Specialist, you'll play a critical role in empowering our customers by providing access to friendly, fast, and affordable financing for life's expenses.Key ResponsibilitiesDeliver results related to individual and...

  • Nurse Practitioner or Physician Assistant

    3 weeks ago

    Augusta, Maine, United States MaineGeneral Health Full time

    Job SummaryMaineGeneral Health is seeking a skilled Nurse Practitioner or Physician Assistant to join our team in providing exceptional care to patients with diabetes. As a key member of our medical staff, you will provide consultative medical services to high-risk diabetic patients, working collaboratively with medical staff and residents at our three...

  • Center Manager-(Physical Therapist)

    3 months ago

    Augusta, United States Saco Bay PT Full time

    Overview: Saco Bay PT in Augusta, ME is seeking an outpatient Center Manager/Physical Therapist! Up to a $10k sign on bonus! Ask me about our student debt program-infinite loan repayment! Our Augusta, ME Physical Therapy Center is looking for a full time, compassionate and driven licensed Physical Therapist to lead and provide exceptional patient care...

  • Business Insights Delivery Director

    4 weeks ago

    Augusta, Maine, United States Travelers Insurance Full time

    Job Title: Business Insights Delivery DirectorTravelers Insurance is seeking a Business Insights Delivery Director to lead the development of business insights and delivery tools supporting Customer Experience and Market Research. The ideal candidate will have a strong background in business intelligence, data analysis, and leadership.Key...

  • General Manager

    1 week ago

    Augusta, United States Southeast Restoration Full time

    Job description The General Manager is responsible for directing, planning, and managing overall location operations, including but not limited to quality control, quality assurances, project managers, daily operations, and customer service. The General Manager will take an active role in making sure that the projects are collected with the parameters...

  • Tax Manager

    4 weeks ago

    Augusta, Georgia, United States Elliott Davis Full time

    About the RoleElliott Davis is seeking a highly skilled Tax Manager to join our team. As a Tax Manager, you will play a critical role in providing exceptional tax services to our clients and driving business growth.Key ResponsibilitiesLead and manage tax projects, ensuring timely and accurate delivery of high-quality results.Develop and maintain strong...

  • Production Unit Manager

    4 weeks ago

    Augusta, Georgia, United States Insight Global Full time

    Job Title: Production Unit ManagerInsight Global is seeking a highly skilled Production Unit Manager to support a large specialty polymer client in Augusta, GA.Key Responsibilities:Understand the current progress of the unit and prioritize tasks with direct reports.Manage the overall performance of the compounding unit and packaging unit.Ensure the quality...

  • Territory Manager

    2 months ago

    Augusta, United States US Foods Full time

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of Food People! The primary purpose of this position is to develop and manage established as well as new customers, by selling food and non-food items to achieve sales and profitability goals. Primary areas of responsibilities are: •...

  • Senior Project Controls Manager

    2 weeks ago

    Augusta, Georgia, United States AtkinsRéalis Full time

    About the RoleWe are seeking a highly skilled Senior Project Controls Manager to join our team at AtkinsRéalis. As a key member of our project management team, you will be responsible for developing and implementing project controls plans, defining key project controls processes, and overseeing the work of other cost analysts, quantity surveyors, and...

  • Cardiologist Opportunity at Augusta VA Health Care System

    4 weeks ago

    Augusta, Georgia, United States Department of Veteran Affairs Full time

    Job SummaryThe Augusta VA Health Care System is seeking a highly skilled Non-Invasive Cardiologist to join our team. As a key member of our medical staff, you will be responsible for providing comprehensive cardiovascular care to our patients.ResponsibilitiesDiagnose and treat various heart and blood vessel conditions, including coronary artery disease,...

  • Simulation Manager

    4 weeks ago

    Augusta, Maine, United States Junior Achievement of Georgia Full time

    About Junior Achievement of GeorgiaJunior Achievement of Georgia is a leading economic education organization dedicated to inspiring and preparing young people to succeed in a global economy. Our mission is to empower students with the skills, knowledge, and values necessary to thrive in an ever-changing world.Job SummaryWe are seeking a highly motivated and...

  • Data Engineer Sr

    2 weeks ago

    Augusta, Maine, United States Zapata Technology Full time

    Job Summary:The DevOps and Data Engineer will be part of a skilled IT team that works independently and/or collectively with other engineers to identify and test potential enhancements and resolve technical issues with the rapid scaling of an intelligence application.This position is contingent upon award. The expected award is in October.Key...