Debt Collection Manager

16 hours ago

Augusta, United States MAU Workforce Solutions Full time

MAU is hiring a Debt Collections Manager for our client in Augusta GA. As a Debt Collector Manager, you will oversee collections operations and lead a dedicated team. We seek a motivated individual with strong customer service skills to help consumers understand and repay their debts while delivering exceptional results. This is a direct-hire opportunity.


Benefits Package:

  • 401k
  • Life insurance
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short term disability
  • Long term disability
  • Paid time off
  • Health savings account
  • Continuous training
  • Growth opportunities


Shift Information:

  • Monday to Friday; 8:00 AM to 5:00 PM


Required Education and Experience:

  • 3+ years of experience in collections
  • 2+ of experience in a team lead or managerial role, preferably within a call center environment


General Requirements:

  • In-depth knowledge of collections practices, laws, and regulations
  • Exceptional verbal and written communication skills, adept at negotiating and persuading customers to resolve outstanding debts
  • Proven leadership abilities to motivate and guide teams toward achieving targets and deadlines
  • Strong organizational and time management skills, capable of prioritizing and managing multiple tasks simultaneously
  • Analytical mindset with the ability to interpret data, identify trends, and make informed, data-driven decisions
  • Proficient in collections software and systems
  • Strong problem-solving skills, able to think creatively and develop innovative solutions to collections challenges
  • Strong attention to detail, ensuring accuracy in all records and communications
  • Excellent interpersonal skills, fostering positive relationships with customers and colleagues
  • Availability for a full-time work schedule, including regular in-person attendance and limited Saturday hours, with a minimum requirement of 40 hours per week


Essential Functions:

  • Develop and implement effective strategies and procedures for collections
  • Lead and manage a team of collections agents, offering guidance, support, and training as needed
  • Monitor and analyze the team's performance, implementing measures to enhance productivity and success rates
  • Review and evaluate delinquent accounts, determining appropriate actions in line with company policies and legal requirements
  • Communicate with customers regarding outstanding debts and payment options
  • Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies
  • Collaborate with cross-functional teams, including legal, finance, and customer service, to address complex or escalated customer issues
  • Prepare and present regular reports on collections activities, providing data and insights to upper management


Physical Requirements:

  • The physical demands outlined here reflect what employees must meet to effectively perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to fulfill these requirements. In this role, employees will frequently sit and engage in phone conversations for extended periods.


MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.


All Applicants must submit to background check and drug screening


Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position


EOE

  • Debt Recovery Manager

    6 days ago

    Augusta, Maine, United States MAU Workforce Solutions Full time

    About the Role:The Collections Operations Supervisor will oversee and lead a team of collections agents, providing guidance, support, and training as needed. The successful candidate will have strong leadership abilities to motivate and guide teams toward achieving targets and deadlines.Key Responsibilities:Develop and implement effective strategies and...

  • Debt Recovery Specialist

    6 days ago

    Augusta, Missouri, United States Evercare Protection Full time

    Collections Agent Role at Evercare ProtectionEvercare Protection & 4 Ever Home USA is seeking experienced professionals to fill Collections Agent positions. This role involves managing accounts with overdue payments by contacting customers and negotiating payment arrangements.The position offers a competitive hourly rate of $16, plus opportunities for...

  • Collections Operations Supervisor

    6 days ago

    Augusta, Maine, United States MAU Workforce Solutions Full time

    Job Summary:We are seeking a Financial Accounts Specialist to join our team. As a Collections Operations Supervisor, you will be responsible for overseeing collections operations and leading a dedicated team. You will work closely with cross-functional teams to address complex customer issues and maintain accurate records of all collections...

  • Collections Leadership Opportunity

    7 days ago

    Augusta, Maine, United States MAU Workforce Solutions Full time

    MAU Workforce Solutions is seeking a highly motivated and experienced Collections Leader to join our team. As a key member of our operations team, you will be responsible for overseeing collections activities and leading a dedicated team of collections agents.The ideal candidate will have a proven track record of success in collections leadership, with...

  • Residential Collection Assistant

    6 days ago

    Augusta, Georgia, United States WM Full time

    Job Summary:As a key member of the WM team, you will assist Route Drivers in collecting waste and recyclable materials. This role requires strong communication skills, physical stamina, and attention to detail.Responsibilities:Assist Route Drivers with loading and unloading containersOperate hoisting devices to lift bins or containers into truck...

  • Financial Accounts Specialist

    6 days ago

    Augusta, Maine, United States MAU Workforce Solutions Full time

    About the Position:The Collections Operations Supervisor will play a critical role in driving business results by leading a team of collections agents and developing effective collections strategies. The successful candidate will have strong leadership abilities, exceptional communication skills, and in-depth knowledge of collections practices, laws, and...

  • Strategic Mission Management Professional

    6 days ago

    Augusta, Maine, United States Leidos Holding Full time

    We are looking for a talented Strategic Mission Management Professional to join our team at Leidos Holding. As a critical member of our National Security Sector, you will be responsible for advising the government on job qualification standards, supporting real-world missions, and instructing platform-training courses in mission management.The successful...

  • Waste Management Driver

    4 days ago

    Augusta, Georgia, United States GFL Environmental Full time

    Job Title:Waste Management Driver - Front EndOverview:GFL Environmental is seeking a reliable and safety-conscious Front-End Driver to collect and transport waste or recyclables according to customer contracts. As a key member of our team, you will operate front-end trucks in designated routes, ensuring efficient and courteous service to our customers.Key...

  • Senior Mission Management Professional

    2 days ago

    Augusta, Maine, United States Leidos Full time

    About LeidosThe National Security Sector at Leidos is a leading provider of innovative solutions for defense and intelligence communities. We are seeking a qualified Senior Mission Management Professional who is looking for a challenge and interested in working in a team environment.Job SummaryWe are searching for an experienced Senior Mission Management...

  • District Manager

    7 days ago

    Augusta, United States COASTAL WASTE & RECYCLING INC Full time

    OverviewLead the change as a District Manager! Are you ready to make an impact in the Waste and Recycling Industry? Do you thrive in dynamic and innovative environments with a commitment to excellence? As part of our dedicated team, you will play a pivotal role in advancing our mission to promote sustainability and innovation within the waste and recycling...

  • Community Manager

    6 days ago

    Augusta, United States Waypoint Management Services Full time

    Job DescriptionJob DescriptionWhat we offer:Competitive Manager bonus paid quarterlyMonthly incentive/commissionsCompetitive salaryMedical/Dental/Vision benefits on day one401k (matching)Employee Referral ProgramEmployee Recognition ProgramApartment housing discount availableHigh end luxury communityWaypoint Management is growing! We are looking exclusively...

  • Center Manager-(Physical Therapist)

    21 hours ago

    Augusta, United States Saco Bay PT Full time

    Overview: Saco Bay PT in Augusta, ME is seeking an outpatient Center Manager/Physical Therapist! Up to a $10k sign on bonus! Ask me about our student debt program-infinite loan repayment! Our Augusta, ME Physical Therapy Center is looking for a full time, compassionate and driven licensed Physical Therapist to lead and provide exceptional patient care...

  • Construction Scheduling Manager

    4 days ago

    Augusta, Maine, United States TRS Staffing Solutions Full time

    Project Scheduler Job Summary:We are seeking a highly skilled Project Scheduler to join our team at TRS Staffing Solutions. In this role, you will be responsible for developing and maintaining integrated Master Schedules that ensure timely completion of projects.Key Responsibilities:Develop and maintain integrated Master Schedules using project management...

  • Mission Management Lead

    6 days ago

    Augusta, Maine, United States Leidos Full time

    Leidos is seeking a highly skilled Mission Management Lead to join our team. As a key member of our National Security Sector, you will be responsible for providing on-site mentoring support, developing working aids, and maintaining currency records.Key ResponsibilitiesDevelop and maintain working aids to support JOIO operators, course curriculum, and...

  • Global Operations Manager

    6 days ago

    Augusta, Maine, United States Leidos Full time

    Leidos is seeking a seasoned Global Operations Manager to join our team in Augusta, GA. As a key member of our National Security Sector, you will be responsible for providing on-site mentoring support, developing working aids, and maintaining currency records.Key ResponsibilitiesDevelop and maintain working aids to support JOIO operators, course curriculum,...

  • Mission Manager Senior Mentor

    6 days ago

    Augusta, United States Leidos Full time

    Description The National Security Sector at Leidos is seeking a qualified Mission Manager Senior Mentor who is looking for a challenge and interested in working in a team environment. This position is on a future contract. Candidates must be willing to work in the Augusta, GA area.Primary ResponsibilitiesThe Senior Mentor shall provide on-site and 24/7/365...

  • Mission Manager Senior Mentor

    5 hours ago

    Augusta, United States Leidos Full time

    Description The National Security Sector at Leidos is seeking a qualified Mission Manager Senior Mentor who is looking for a challenge and interested in working in a team environment. This position is on a future contract. Candidates must be willing to work in the Augusta, GA area.Primary ResponsibilitiesThe Senior Mentor shall provide on-site and 24/7/365...

  • Assistant Community Manager

    6 days ago

    Augusta, United States Waypoint Management Services Full time

    Job DescriptionJob DescriptionWhat we offer:Monthly Leasing and Renewal BonusCompetitive salaryLarge discount to live onsite15 days of PTO, 2 floating days401k with company matchLeaser of the month monetary rewardEmployee recognition monetary rewardMedical/Dental/Vision benefits on day oneHigh end luxury communityWaypoint Management is growing! We are...

  • Mission Manager Senior Mentor with Security Clearance

    1 day ago

    Augusta, United States Leidos Full time

    R-00147071 Description The National Security Sector at Leidos is seeking a qualified Mission Manager Senior Mentor who is looking for a challenge and interested in working in a team environment. This position is on a future contract. Candidates must be willing to work in the Augusta, GA area. Primary Responsibilities The Senior Mentor shall provide on-site...

  • Mission Manager Senior Mentor

    14 hours ago

    Augusta, United States Leidos Full time

    Description The National Security Sector at Leidos is seeking a qualified Mission Manager Senior Mentor who is looking for a challenge and interested in working in a team environment. This position is on a future contract. Candidates must be willing to work in the Augusta, GA area.Primary ResponsibilitiesThe Senior Mentor shall provide on-site and 24/7/365...