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Director, Inspire Value- Financial Services Vertical
2 months ago
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionServiceNow is seeking a Director of Inspire Value Strategy to join the Inspire Value team, which is an integral part of the Global Sales Strategic Accounts team – a team that is focused on revolutionizing the enterprise software customer experience to drive exponential returns for our customers. We understand industries, our customers’ strategy and desired outcomes and we deeply engage on how ServiceNow can enable their digital transformation priorities via industry relevant solutions and innovative partnerships.
Inspire Value brings creative customer engagement experiences through our Now Value methodology by designing and leading strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support CXO business transformation objectives. Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends, the Sr Principal Strategist builds and develops trusted advisor relationships with customers, partners and internally across ServiceNow. In addition, this role is at the heart of our most strategic accounts – acting as the connective tissue across the account team and the extended go-to-market teams to help drive incredible customer experiences across their journey with us – with a focus on their priorities and business outcomes.
What you get to do in this role:
- Lead an excellent strategy and value consulting team
- Coach and enable consultants to construct high-quality customer deliverables including the development of end-to-end content for compelling solutions and the business benefits of our solution for customers
- Mentor and provide professional development guidance to your team, ensuring engagement and opportunities to achieve professional excellence.
- Guide the team against measurable set goals.
- Foster an environment of learning. You will lead the team and all partners across ServiceNow on selling and value management, including discovery, value analysis, creation and revision, messaging, industry benchmarking, and executive presentation.
- Foster a community of collaboration and knowledge sharing. You will work with internal departments such as sales, marketing, product, and services to lead the delivery of messaging, direction, and publications.
- Use data, expertise, and personal interactions to provide feedback and suggestions. You will identify trends spanning our customers' needs to develop new services, methods and tools.
- Provide expertise and work with internal ServiceNow departments
- Facilitate executive workshops, and represent ServiceNow at executive forums
- Identify and lead the creation of best practices, white papers, workshops, etc.
To be successful in this role you have:
- 12+ years of experience in management consulting and financial/investment analysis
- Experience inspiring and motivating teams with hands-on expertise, coaching skills, and help solve challenging problems
- Ability to balance requirements, create agreement, and pivot to respond to needs
- Integrity and passion for us and the customer
- Exemplary analytical and financial experience
- Skills to build relationships within teams, peers, clients, and senior leadership
- Ability to quickly learn new solutions/functional/industry domains
- Experience with enterprise cloud solutions
- Ability to travel up to 40-60% of the time
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