Vaco | Desktop Support Specialist

2 weeks ago


detroit, United States Vaco Full time

We are looking for a skilled professional to provide advanced technical support for desktop systems and ensure a seamless user experience. This role requires expertise in desktop technologies, including laptops, telephony, Microsoft solutions, Active Directory, and Azure, along with strong communication and customer service abilities.

Key Responsibilities

  • Respond to and resolve technical incidents within defined service level agreements using the service desk platform.
  • Provide troubleshooting and support for end-user systems and applications.
  • Utilize desktop automation tools and identify opportunities for further automation.
  • Assess and recommend hardware and software solutions to drive standardization and efficiency.
  • Develop and refine documentation for standards, policies, and procedures.
  • Manage hardware, software, and licensing inventory.
  • Coordinate onboarding and offboarding processes, including asset management and initial training.
  • Oversee physical security measures.
  • Handle daily facility operations, including maintenance, repairs, and office requests.
  • Act as the primary contact for facility-related inquiries.
  • Execute additional IT-related tasks and special projects as needed.

Qualifications

  • Associate degree in computer science, IT, or a related field.
  • At least 4 years of IT experience and 2+ years in desktop support.
  • Equivalent combinations of education, training, and experience will be considered.

Required Skills

  • Proficiency with Microsoft Enterprise tools and the M365 suite.
  • Familiarity with desktop automation technologies.
  • Knowledge of Active Directory, Group Policy, DNS, and DHCP.
  • Experience with network tools (e.g., Cisco Meraki) and hardware such as access points, switches, routers, and firewalls.
  • Collaborative mindset with strong analytical and troubleshooting abilities.
  • Competence in supporting peripherals like printers and scanners.
  • Strong written and verbal communication skills.

Preferred Skills

  • Experience with IT service management tools such as ServiceNow.
  • Background in VoIP system administration.
  • Familiarity with audiovisual equipment support.
  • Leadership experience or team coordination skills.



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