Desktop Support Specialist
2 weeks ago
We are looking for a skilled professional to provide advanced technical support for desktop systems and ensure a seamless user experience. This role requires expertise in desktop technologies, including laptops, telephony, Microsoft solutions, Active Directory, and Azure, along with strong communication and customer service abilities.
Key Responsibilities
- Respond to and resolve technical incidents within defined service level agreements using the service desk platform.
- Provide troubleshooting and support for end-user systems and applications.
- Utilize desktop automation tools and identify opportunities for further automation.
- Assess and recommend hardware and software solutions to drive standardization and efficiency.
- Develop and refine documentation for standards, policies, and procedures.
- Manage hardware, software, and licensing inventory.
- Coordinate onboarding and offboarding processes, including asset management and initial training.
- Oversee physical security measures.
- Handle daily facility operations, including maintenance, repairs, and office requests.
- Act as the primary contact for facility-related inquiries.
- Execute additional IT-related tasks and special projects as needed.
Qualifications
- Associate degree in computer science, IT, or a related field.
- At least 4 years of IT experience and 2+ years in desktop support.
- Equivalent combinations of education, training, and experience will be considered.
Required Skills
- Proficiency with Microsoft Enterprise tools and the M365 suite.
- Familiarity with desktop automation technologies.
- Knowledge of Active Directory, Group Policy, DNS, and DHCP.
- Experience with network tools (e.g., Cisco Meraki) and hardware such as access points, switches, routers, and firewalls.
- Collaborative mindset with strong analytical and troubleshooting abilities.
- Competence in supporting peripherals like printers and scanners.
- Strong written and verbal communication skills.
Preferred Skills
- Experience with IT service management tools such as ServiceNow.
- Background in VoIP system administration.
- Familiarity with audiovisual equipment support.
- Leadership experience or team coordination skills.
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