IT Support Specialist
5 months ago
As our IT Support Specialist, you will help the Information Technology Team by assisting our internal employees with IT Helpdesk support calls to prevent and troubleshoot technology issues that could negatively impact their job as well as assist with hardware and software installations. This position works in our Detroit Lakes, MN location.
The job:
Every day you will provide exceptional customer service to internal customers. You will assist in the operation of computer networks by installing hardware such as PCs, laptops, printers, mobile devices, and phones. You will prepare new computers for installation including loading operating systems, application software, and installing necessary hardware, security, and login information. You will be the first line of contact, reporting issues, solutions, and escalations in the ITSM Solution.
The skills you need:
To thrive in this job, you must have exceptional communication skills and be self-motivated. You should enjoy helping others and working as part of a team. The ideal candidate will have experience troubleshooting complex technology issues across a wide spectrum of software and hardware components. You should have experience with Microsoft Active Directory, Microsoft 365 applications, Jira/IT Ticketing Systems, remote desktop support, and a 2-year Computer Technology degree or equivalent work experience.
Answering your questions:
When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.
- What are the hours? Monday - Friday 8:00 am - 5:00 pm.
- What is your Paid Time Off and holiday policy?Up to 120 hours of Paid Time Off in your first year and 8 paid holidays.
- What benefits do you offer?We offer a robust benefits package including health, dental, and vision programs you need to take care of your family, along with many more benefit options available.
- What is my commute? Plug this address into Google Maps: 22650 Co Hwy 6, Detroit Lakes, MN 56501.
We will answer more of your questions during the first interview. Expect to hear about the next steps soon if you meet these requirements.
A little bit about us:
SJE has been a leader in the water and wastewater industry since 1975. Founded by an entrepreneur in Detroit Lakes, MN, we now have over 600 employees across 10 locations worldwide and have customers on every continent except Antarctica. We are known for our innovation, high-quality products, and exceptional customer service.
We offer competitive wages, health insurance, full benefits package, opportunities for career advancement, extensive corporate training program, 401(k) plans and up to 23 paid days off during the first year. Learn more and apply on-line at www.sjeinc.com. EOE/Drug Testing
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