Production Field Service Technician

4 weeks ago

greensboro, United States Centric Business Systems - powered by UBEO Full time

Purpose

This is an allocated position reserved for our most advanced and certified technicians. The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units. The individual is responsible for the timely and cost-effective maintenance and repair of production equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES customers, thereby influencing the sales of our office equipment and print solutions.

Supervision

Supervised

Responsibilities

The primary responsibilities of this position is as follows:

  • Specializes in the repair of high-volume segment 5 and 6 as well as wide format
  • Specializes in the repair of all pre and post equipment attached to production product
  • Able to perform basic installation and repair of all connectivity related products
  • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
  • Is a master of communication and keeps the customer and our sales partners informed of any equipment issues
  • Utilizes and adheres to all published escalation guides. Utilizes all resources to achieve targeted performance results including both internal and manufacturer
  • Completes technical training on new equipment as required
  • Analyze customer needs, recognize business opportunities, and influence sales volume growth
  • Effectively executes territory management, administrative, call management, and escalation procedures
  • Effectively manages large parts and supply inventory with a high degree of accuracy
  • Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
  • Complete all administrative aspects of the job on time and error-free
  • Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
  • Always exhibits a professional appearance
  • Available to work shifts, standby, and on-call as required
  • Perform other activities that support UBEO BUSINESS SERVICES and our service organization

Contacts

Internal: Exempt, Non-Exempt
External: Prospective Customers, Current Customers, Vendors

Job Related Dimensions

  • Technical knowledge/skills
  • Analysis (problem identification)
  • Attention to Detail
  • Customer service orientation
  • Business skills
  • Communications - verbal and written
  • Planning and organizing, (work management)
  • Teamwork (cooperation)
  • Work standards (concern for quality)
  • Follow-up

Qualifications

  • High School or GED
  • Associate Degree or equivalent technical training
  • Successful completion of:
    • A+ Certification (or equivalent experience)
    • 2+ year experience supporting general line equipment
    • Strong Computer literacy

Physical Demands & Work Environment

  • Ability to operate a motor vehicle for travel to client sites
  • Ability to stand/walk for prolonged periods at times
  • Ability to lift 50+lbs on occasion

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

  • Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
  • Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
  • Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
  • Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
  • Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
  • Pet Insurance, breathe easy knowing Nationwide has your pets covered
  • Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
  • A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
  • Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

  • Production Field Service Technician

    2 weeks ago

    Greensboro, United States Centric Business Systems - powered by UBEO Full time

    PurposeThis is an allocated position reserved for our most advanced and certified technicians. The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units. The individual is responsible for the...

  • Production Field Service Technician

    5 months ago

    Greensboro, United States Centric Business Systems - powered by UBEO Full time

    PurposeThis is an allocated position reserved for our most advanced and certified technicians. The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units. The individual is responsible for the...

  • Field Service Technician

    4 weeks ago

    Greensboro, United States DISH Full time

    About DISHDISH is a leading provider of connectivity solutions, offering a range of services including satellite television, live-streaming, and smart home installation. With a history spanning over 40 years, we have established a strong presence in the market through our brands such as EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile.Job...

  • Field Service Technician

    4 weeks ago

    Greensboro, North Carolina, United States Avery Dennison Full time

    Job SummaryAvery Dennison Corporation is seeking a skilled Field Service Technician to provide technical services at customer locations and support sales, marketing, or business development within assigned territories.Key ResponsibilitiesProvide technical service expertise performing installations, services, and on-site diagnostics and service on mechanical,...

  • Production Field Service Technician

    1 week ago

    Greensboro, NC, United States Centric Business Systems - powered by UBEO Full time

    PurposeThis is an allocated position reserved for our most advanced and certified technicians. The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units. The individual is responsible for the...

  • Field Service Manager

    4 weeks ago

    Greensboro, United States DISH Full time

    Job SummaryThe Field Service Manager is a key leadership role responsible for overseeing the Field Service Technician team to ensure exceptional customer satisfaction. This position requires a strong leader with excellent problem-solving skills, interpersonal abilities, and a customer-centric focus.Key ResponsibilitiesSupport new employees through...

  • Field Technician

    4 weeks ago

    Greensboro, North Carolina, United States DISH Network Full time

    Job SummaryAs a Field Technician at DISH Network, you will be responsible for delivering exceptional customer experiences by installing and maintaining our cutting-edge smart home solutions. You will work closely with customers to understand their needs and provide personalized support to ensure their satisfaction.Key ResponsibilitiesInstall and configure...

  • HVAC Field Operations Manager

    3 weeks ago

    Greensboro, North Carolina, United States Piedmont Service Group Full time

    Leadership Opportunity in HVAC Field ServicesPiedmont Service Group, a leading provider of HVAC services in NC, SC, and VA, is seeking an experienced HVAC Field Supervisor to lead our team in Greensboro, NC.Job Summary:The Field Supervisor will provide leadership and direction to a team of six to 10 field technicians, setting goals and expectations, and...

  • Senior Construction Materials Field Technician

    3 weeks ago

    Greensboro, North Carolina, United States Engineering Consulting Services, Ltd. Full time

    ECS Limited is seeking a skilled Construction Materials Testing Senior Field Technician to collaborate with experienced project management professionals in the Field Services department.This role involves performing a variety of tasks, including observation, testing, sampling, and inspection of materials on construction sites, under the guidance of senior...

  • Construction Materials Testing Field Technician

    3 weeks ago

    Greensboro, North Carolina, United States ECS Limited Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Field Technician to join our Construction Materials Testing team at ECS Limited. As a Field Technician, you will be responsible for conducting observation, testing, and sampling of materials, including soils, aggregates, and concrete on construction materials testing project...

  • Service Technician Supervisor

    4 weeks ago

    Greensboro, North Carolina, United States Industrial Air Full time

    Job DescriptionAt Industrial Air, we're seeking a skilled Service Technician Supervisor to join our team. As a key member of our MEP systems team, you'll be responsible for troubleshooting and resolving issues with our customers' building systems.Key Responsibilities:Diagnose and resolve problems with MEP systems, ensuring timely and cost-effective...

  • Service Technician

    4 weeks ago

    Greensboro, North Carolina, United States Industrial Air Full time

    Job SummaryWe are seeking a skilled Service Technician to join our team at Industrial Air, Inc. As a Service Technician, you will be responsible for troubleshooting and repairing MEP systems for our customers. This is a critical role that requires strong technical skills, excellent communication abilities, and a commitment to providing exceptional customer...

  • Automobile Service Technician

    4 weeks ago

    Greensboro, United States Sam's Club Full time

    Job Summary: We are seeking a highly skilled Automobile Service Technician to join our team at Sam's Club. As a Tire and Battery Center Technician, you will be responsible for providing safe and efficient service in both the sales and service areas of the department. You will work collaboratively with other associates to ensure the club meets the member's...

  • HVAC Field Supervisor

    4 weeks ago

    Greensboro, NC , USA, United States Piedmont Service Group Full time

    Piedmont Service Group HVAC Field Supervisor Job DescriptionWe are seeking an experienced HVAC Field Supervisor to lead our team of technicians in Greensboro, NC.Key Responsibilities:Provide leadership and direction to a team of six to 10 field techniciansSet goals and expectations for team membersProvide real-time coaching and mentoring on commercial,...

  • Crane Service Technician

    3 weeks ago

    Greensboro, United States Crane 1 Services Full time

    Job DescriptionJob DescriptionCrane 1 is hiring an Overhead Crane Technician to join our growing team!Why Work for Crane 1Pay: $25-$50/hrTime and a half for any work on SaturdayDouble time pay for any work on SundayCompany Truck, cell phone, boot program, PPE providedRapid Quote (Bonus Incentive Program)Benefits Day 1: Medical, Dental, & VisionAdvancement:...

  • Production Equipment Specialist

    4 weeks ago

    Greensboro, North Carolina, United States Centric Business Systems - powered by UBEO Full time

    Job SummaryWe are seeking a highly skilled and certified Production Field Service Technician to join our team at Centric Business Systems - powered by UBEO. This is an allocated position that requires advanced troubleshooting abilities and a high degree of technical knowledge to manage a territory assignment of high-volume production machines.Key...

  • HVAC Service Technician

    4 weeks ago

    Greensboro, North Carolina, United States Hoffman & Hoffman Inc Full time

    Job SummaryWe are seeking a skilled HVAC Service Technician to join our team at Hoffman Mechanical Solutions. As a key member of our service team, you will be responsible for providing top-notch preventative maintenance, start-up, warranty, and repair services on light commercial and industrial air conditioning equipment.Key Responsibilities:Service a...

  • Technical Services Director- Construction

    24 hours ago

    Greensboro, United States PPG Industries Full time

    Job Description As Director of Technical Services, you have the overall responsibility for coordinating and directing the flow of information between R&D/QA and sales (CSSS, RSM and external customers) for all Traffic Solutions products primarily related to application and field performance properties. You will lead the technical service managers, field...

  • Automotive Service Technician

    4 weeks ago

    Greensboro, United States Green Ford Greensboro Full time

    We are seeking a skilled Automotive Service Technician to join our team at Green Ford Greensboro. As a Quick Lane Service Technician, you will be responsible for performing a variety of tasks, including brakes, alignments, tune-ups, and minor engine repairs. Our technicians are valued and invested in through continual hands-on technical and diagnostic...

  • Field Service Supervisor

    4 weeks ago

    Greensboro, North Carolina, United States Danaher Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Service Supervisor to join our team at Beckman Coulter Diagnostics. As a key member of our Field Technical Service organization, you will be responsible for the daily management of our field technical staff, ensuring the delivery of exceptional customer service and support to our customers in...